When we first arrived it was 10pm. We tried checking in and the check in wouldn’t let us. So we had to call the hotel. We sat on the phone for 35 minutes waiting for someone to answer. When they finally did they kept transferring us. After another 30 minutes someone finally fixed our check in instructions. We made it to the room. We paid for a balcony studio, we were not given that. We went to the bathroom and there were multiple dirty tooth picks on the floor. Next day I contacted the hotel (there is no front desk) to get my room changed bc it was dirty and we didn’t receive a balcony room. They said they moved our rooms to what we asked for. I went down to the room and it was the same exact room still no balcony but this room was A LOT COLDER. (They don’t have heat). So I went back up to our original room and called them again letting them know I wouldn’t be staying in that room, due to seeing a few bugs, no heat, and still no balcony. They said okay. Next day came we had 2 couples open our door with the code the hotel provided them. We had room service come to our door multiple times saying that we were supposed to leave that day but our check out was the 30th.. meanwhile this was the 28th.. I contacted hotel again. To see if we can get our balcony we paid for. They told us our booking doesn’t say balcony (this is bc they switched our rooms) I sent them a screen shot of my original booking before they changed it and they STILL never gave us our balcony room.
Terjemah
