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Catahoula Hotel New Orleans

Catahoula Hotel New Orleans

3.9/584 Ulasan
This is my first Trip Advisor review ever, and I have travelled extensively. I just never leave reviews....so take that into consideration when reading this.... Selena Catahoula New Orelans/Selena Hospitality Group WILL NOT RESPOND AND WILL NOT ISSUE THE REFUNDS WE DESERVE. DO NOT BOOK!!!! Me and my friends booked three rooms at this hotel almost a year ago for the Taylor Swift concert (Booked Oct 25, 2023). We had a great rate and were happy with the proximity to the super dome. When we originally booked, we reserved the rooms with no issues, then a few months later in December 2023 we received an email stating that in order to confirm our reservation we would need to pay for one full nights stay in advance. This seemed a little shady but we all paid. Now a couple of weeks ago (August 28, 2024), we get an email from Selena ”Reservations USA” stating that our reservation had been cancelled due to ”new management”. We all called the hotel and got three different answers. I was told that we would get an email the following day with a re-booking link to book our room again at the SAME rate, however we would have to pay again, before we got our refunds. We never got an email to rebook. So a few days later I call again and the staff member tells me that I will not be able to rebook at the same rate and that the new rate is triple the price I paid. She also didn't know when we would get refunds....So another week goes by and we get an email from the hotel saying that we will get refunds at some point, then the following day we receive an email from the GM saying that it is his last day with the company. I reply to all of these emails and get no response. I have attempted to contact the Selena Hotel Corporation and the ”contact us” page is down and when you call the number it sends you to a message and then disconnects. So in the end we are out a combined $1000 and had to book a new hotel that was absurdly overpriced because obviously any hotel in the New Orleans metro area is going to be priced sky high when booking two months out for the Taylor Swift concert weekend...thats why we booked a year out to avoid this issue! What a joke this has been.

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