I don’t usually write negative reviews, but this time I can’t hold back. From the moment we checked in, this hotel showed a lack of professionalism. The staff seemed confused about basic procedures. Because we had to leave at 6:00 a.m. the next morning, we asked them to pack our breakfast in advance. They kept saying that their website states breakfast is only served from 8:00 a.m., which seems like blaming us. And they stalled for a long time before finally agreeing to pack our meals.
When we arrived at our room, we discovered it was about 300 meters from the check-in area, reached by a narrow muddy mountain path and then a long stairway of 40 steps down to the entrance. With a 30-inch suitcase it was extremely difficult to reach the door. We asked for the staff to help us to send the lugggage to the room, they said they don't provide this service. Inside, the room’s facilities were very ordinary. At night we could hear staff arguing in the stairwell; it was after 10 p.m. and the noise was very disruptive.
The next morning we asked for a later check-out, and they told us they would charge NT$1,000 per extra hour. For the price of NT$8,000, this was by far the worst service I’ve experienced in any hotel. I strongly do not recommend booking here.
Terjemah