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The Carlyle, A Rosewood Hotel
4.5/586 Ulasan

The Carlyle, A Rosewood Hotel

Sebelah Atas Timur New York
This is my third review of The Carlyle over the years (across probably 25 stays), and, sadly, the first one where I didn't feel I could give the hotel five stars. Although this is specifically about a stay in November 2022, it relates more generally to the renovated rooms at The Carlyle -- and here, the 11/22 stay was our third in a renovated room. Two were in Superior Suites, and one was in a Rosewood Suite. First, the good: The service continues to terrific, and greetings from the staff are genuine and caring. Across the board, when I raised an issue, someone tried to make things better. Housekeeping did not miss a beat. The bedding and linens are top notch. I found the beds in all three rooms terrific. And, the renovations fixed what had been a tendency for the HVAC to be spotty, depending on the room. The renovated systems worked flawlessly. And, the rooms are quiet -- no street noise or noise from adjoining rooms. In the Superior Suites, the bathrooms are small. In one of the two we stayed in, we had a half bath, which made things a bit better. But, if you want a big bathroom, then look elsewhere. I find the baths adequate, and the showers delightful (as they have been across 30 years). Now, the not so good: The lighting the renovated rooms is atrocious. In the living rooms of all three suites, there wasn't enough light to read in the evening, other than in the one chair that they equipped with a reading light. The desk lamp -- while stylish -- gives off about the equivalent of a 40 watt light bulb. Who does that? There are wall mounted sconces -- with the equivalent of 15 watt bulbs in them. One room had a ceiling unit that had 3 bulbs with the equivalent of 40 watt bulbs. Why? The traditional Carlyle had great lighting -- three way bulbs with up to 150 watts in total in each of 3 or 4 lamps in the room. In this version, I feel depressed in the rooms in the evening. And then there's the bedroom. While there are lamps on the end tables next to the bed, they are on one switch. Either both are on, or neither. Why? Why not have them separately switched? There's a spot-like reading light on each side of the bed -- but that's a poor substitute from the warmth of the bedside table light. Why would anyone design a hotel room this way? I suppose if all one does in a hotel room is look at one's phone or computer, or watch TV, the lighting will suffice. But if you want to read? Forget it. And then you get to storage. In each of the three suites there was no storage at all for your things (I've seen reviews that show some rooms having dressers). Each of the living room and bedroom had shelving, but the room designers filled the shelves with design stuff that serves no purpose, leaving those unavailable to the guest. Even the closets lack usable shelving, other than a high shelf above the hanging clothes. The old Carlyle rooms had vast amounts of storage space in large dressers. It's almost as if the room design

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Lihat Ulasan Tetamu untuk Hotel di New York

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Arthouse Hotel New York City
4/5114 Ulasan
Sebelah Atas Barat
A Great hotel in NYC is hard to find if you are watching your dollars, this was a perfect choice, value, and experience. The hotel is beautiful, with service A+ and bar, breakfast offerings, and a great NY restaurant just next door. Will book again, and I'm a New Yorker!
Hotel Beacon
4.5/5112 Ulasan
Sebelah Atas Barat
I came to NYC to watch my daughter dance. I thoroughly enjoyed my stay here. Not only was my room large, it was clean and comfortable which made it easy to feel at home. The front desk, cleaning staff and doorman, were kind and provided service that was exemplary. I will definitely return to the Hotel Beacon in the future. Thank you again to the entire staff at Hotel Beacon for making me feel at home.
Voco the Franklin New York, an IHG Hotel
4.4/5107 Ulasan
Sebelah Atas Timur
The Voco The Franklin New York was a great choice. The location is awesome, the bed was the highest point (really comfortable) and the staff always helpful and friendly. We hope to come back soon.
The Mark New York
4.7/558 Ulasan
Sebelah Atas Timur
Over the years we have stayed in a number of 5* hotels in NYC. Finally we have found what we were looking for. 1. Extremely friendly staff from the moment you step out of your car. 2. Concierge team that went out of their way to arrange private guides, transport, wheelchairs, dinner reservations, airport transport and the like. 3. Lively bar and a nice restaurant. 4. Comfortable room and a twin basin bathroom with the best hotel shower I ever had! Luxury towels. Bed was perfect and the bar well stocked with drinks and snacks. 5. The hotel's hotdog stand outside the entrance is a treat. 6. Excellent turndown service. Lastly, this hotel feels like home and is highly recommended.
The Carlyle, A Rosewood Hotel
4.5/586 Ulasan
Sebelah Atas Timur
This is my third review of The Carlyle over the years (across probably 25 stays), and, sadly, the first one where I didn't feel I could give the hotel five stars. Although this is specifically about a stay in November 2022, it relates more generally to the renovated rooms at The Carlyle -- and here, the 11/22 stay was our third in a renovated room. Two were in Superior Suites, and one was in a Rosewood Suite. First, the good: The service continues to terrific, and greetings from the staff are genuine and caring. Across the board, when I raised an issue, someone tried to make things better. Housekeeping did not miss a beat. The bedding and linens are top notch. I found the beds in all three rooms terrific. And, the renovations fixed what had been a tendency for the HVAC to be spotty, depending on the room. The renovated systems worked flawlessly. And, the rooms are quiet -- no street noise or noise from adjoining rooms. In the Superior Suites, the bathrooms are small. In one of the two we stayed in, we had a half bath, which made things a bit better. But, if you want a big bathroom, then look elsewhere. I find the baths adequate, and the showers delightful (as they have been across 30 years). Now, the not so good: The lighting the renovated rooms is atrocious. In the living rooms of all three suites, there wasn't enough light to read in the evening, other than in the one chair that they equipped with a reading light. The desk lamp -- while stylish -- gives off about the equivalent of a 40 watt light bulb. Who does that? There are wall mounted sconces -- with the equivalent of 15 watt bulbs in them. One room had a ceiling unit that had 3 bulbs with the equivalent of 40 watt bulbs. Why? The traditional Carlyle had great lighting -- three way bulbs with up to 150 watts in total in each of 3 or 4 lamps in the room. In this version, I feel depressed in the rooms in the evening. And then there's the bedroom. While there are lamps on the end tables next to the bed, they are on one switch. Either both are on, or neither. Why? Why not have them separately switched? There's a spot-like reading light on each side of the bed -- but that's a poor substitute from the warmth of the bedside table light. Why would anyone design a hotel room this way? I suppose if all one does in a hotel room is look at one's phone or computer, or watch TV, the lighting will suffice. But if you want to read? Forget it. And then you get to storage. In each of the three suites there was no storage at all for your things (I've seen reviews that show some rooms having dressers). Each of the living room and bedroom had shelving, but the room designers filled the shelves with design stuff that serves no purpose, leaving those unavailable to the guest. Even the closets lack usable shelving, other than a high shelf above the hanging clothes. The old Carlyle rooms had vast amounts of storage space in large dressers. It's almost as if the room design
Courtyard New York Manhattan/Upper East Side
3.9/5105 Ulasan
Sebelah Atas Timur
My husband and I have been staying at this hotel for several days. We would like to give five gold stars to Mr. Willie Howard at the front desk for always going beyond the call of duty and providing outstanding customer service for us. Every time we come down to the lobby Willie always greet us with kindness. No matter how busy he is, he always makes time to talk to us. My husband is very ill with stage four Cancer. Willie always knows what to say to motivate him and also encourages him to exercise. Also there are many times he has jokes for us. We always go back to our room laughing. Willie Howard is a major asset to all guests at this hotel. Please tell him we wish him continued success. In addition we will also share our experience with our friends and family. Kind regards, Mr. & Mrs. Rodriguez

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