Staff friendly and location very good. Main issues with the hotel for me were:
1 - the size of the room. Paid a premium for higher floor with view but the room was extraordinarily small. Friends booked similar and was even smaller. My room was just about acceptable for 1 person, but their initial room had even less storage and smaller footprint. They moved to a twin which was great size and what I would recommend to anyone
2 - noise from the lift shaft. I spoke to staff on 3 occasions and was told "it must be construction nearby". It was like pots and pans being knocked together and the noise (despite me being a little bit away from the lifts) came through the vents in the room. I had to use ear plugs to get to sleep. Never had to do this before. When I travelled up the lifts to the 18th floor I could hear the same sounds from the shaft so it was definitely the lifts.
If a light sleeper I would either ask to be as far away from the lifts as possible or avoid completely.
Was nice to have tea and coffee available throughout the day, staff were friendly/helpful and location is very good with easy walk to Penn, Empire State, Subway etc
The amenity space in reception is way too small for a hotel of this size. One small couch is not enough. Not sure if the restaurant space is meant to be used but didn't feel that this was welcome
Terjemah