Hotel berhampiran The Mall and Literary Walk, New York

Spacious room for our short stay. Extremely convenient for travellers departing the city from La Guardia like us. On the downside, we would have expected a better service in a four-star hotel. The receptionist was not very friendly and welcoming. Housekeeping misunderstood my request for tissue to fill the up the empty tissue box and brought me toilet papers instead. No slippers were provided and the bottled water provided in the room was chargeable. These shortcomings leave quite a bit to be desired.

When in Brooklyn I always stay at the Ace hotel. It’s trendy and fun lobby with places to sit or work. Great service with modern rooms. Some face the Statue of Liberty. Near boutiques and restaurants. Very nice.

This hotel is immaculate and absolutely everybody is above and beyond pleasant. Though not directly affiliated with the hotel, Inexpensive, super clean and very easily accessible parking is a two minute walk away at 25 Kent St. We paid $64 for 2 1/2 days of parking. The room was incredible. Exposed brick walls with super high ceilings, the bathroom had a huge tub and a wonderful shower. Pro tip: if traveling with someone that you do not want to see you naked, understand that it is not a one-way mirror over the bar and you absolutely CAN see into the shower While someone is showering. Luckily I was with my daughter, so this was not a real issue. The restaurant within the hotel and the Ramen place directly next-door are both wonderful. I did not make it to the rooftop bar this time but since I absolutely will stay at this hotel every time I come to visit I will check it out next time! The room was extremely quiet, temperature was easy to control. Now, a little too much honesty, I am an extremely “sensitive” person, and resting and hearing so much from the second I stepped into this hotel. I was never scared, as I definitely don’t typically get scared, but I had numerous very genuine and very obvious things happen while I say that this hotel, such as seeing things walk across the hall in both my room and the hallway, in the main lobby bathroom someone walked into the bathroom and into the stall next to me, but never left, and when I looked, there was no one there,and I was in the shower. I could hear several men talking to each other as if they were right next to me. I was definitely not hearing people from another room. I also heard the door to the stair well open, which is right next to our room and I was right next to the door so when I looked, there was nobody there and I pulled it shut again. Just out of curiosity, as to what was there prior to the hotel, on the way home my daughter looked up the history to the hotel. Let’s just say it was very enlightening as to why i was experiencing so much activity in this hotel, especially on the third floor next to what I will assume would have been a fire escape at some point. It also may explain why the first thing that went through my mind when I opened the front door of the hotel and turned to my daughter and said “I’m surprised the hotel gets away with door opening inward. It goes against fire code. Anyway, You can look up the history yourself and understand all that I have said. :-)  either way, a spectacular hotel at a decent price and a very safe and beautiful part of the city. I will definitely stay here again!

The hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.

Flight got delayed and when we arrived, the room we booked was not available. The hotel was nice enough to upgrade us to a suite on the highest floor and overlooking the hudson river. View was fantastic. Room was spacious but just a bit dusty in some corners. Overall, a nice experience.

We stayed here as a family and had a very comfortable stay. The room was clean, the beds were comfortable, and everything felt well taken care of. Great value for the price and easy for family travel.”

Room was alright for a night! Although could have been nicer, entered room it was so hot, the ac/heater unit made a loud banging noise throughout the night made it hard to sleep, towels were dingy, Customer service was good and friendly , didn’t get a chance to try breakfast. Definitely gonna be a go to for a quick stop in the city.

Had to rebook a room because flights were cancelled due to the snow storm. Understandable reception was busy. Unfortunately the lady dealing with us was very rude and blunt. Apart from this stay was good. Location is amazing!

房間及大堂乾淨衞生，裝修簡潔高雅，書桌上的充電插口有USB/TYPE-C 很方便； 服務人員友好專業； 地理位置優越，步行可達帝國大廈，時代廣場，旁邊一個街區還有紐約公共圖書館和Bryant 公園，離地鐵口各種公交站點也近。 周邊治安情況安全，沒有席地而躺的路人； 店門左邊和對面有好幾家川菜館，適合中國胃；附近也有好幾家麪包店。 總之，因為是22年新裝酒店，即使名氣沒那麼大，但是值得推薦。

Good location, staff were excellent.  Nothing was too much.  On checking in there was an error, only showed we had one room, but when showing confirmation was rectified straight away.  Close to subway to get around the city.  Rooms are small but what you need because you are out and about.  However, rooms are modern and quiet.  Wardrobe door was broken but didn’t spoil our stay.  Paid $125 per room deposit, only down fall was on checking out had another charge on my card, for both rooms and unsure what this is for.  Didn’t receive any confirmation or reassurance I will get my deposits back.  But overall couldn’t fault the hotel.  Roof top bar, probably needs some work, tiles were lose and staff weren’t ready when we went up, so didn’t stop for a drink just went straight back down.