Hotel berhampiran Crown Exposition Los Angeles Office, Newbury Park

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)

This Inn was an extremely high level of surprise! The check in process was fast, polite! The room I had was small, but one of the cleanest I have seen. The shower is small, but again, clean and more than adequate. They have a strict ”quiet” time at nights and it showed, as I barely heard a thing in the 4 nights I stayed. There is a small cafe right next door, that had an amazing breakfast! When I go back, there is no other place I will consider staying. The only reason I did not give it 5 stars, is only because I do not give anything a perfect rating! But it was darn close!

The hotel is new and the room was immaculate which was nice ! The breakfast although minimal in terms of options was sufficient. The hotel was busy and seemed to be a hit with families and children. We didn’t try out the pool but it was busy. The check in was ok however it was apparent that the hotel is short staffed. The employee checking us in was diverted multiple times to answer the phone, provide towels to another patron etc. The employee was busy and I felt bad for him. It wasn’t a cheerful welcome. I don’t blame the employee and certainly hope the management realizes its impact. I will not return to this hotel for this reason however it’s a good option for most. Parking is free which is a perk in this area and the hotel was quiet while we slept which was wonderful!

Kami suka tinggal di sana. Tempat kegemaran untuk menempah. Tempatnya bersih dan kakitangan sangat baik dan membantu

The breakfast is absolutely the best of any motel...especially the ”choose your own ingredients” omelettes. The Best Western Posada Royale is clean, the entire staff is friendly and helpful, and the courtyard--with its flowers, pool, and water feature--is beautiful.

I stayed at the hotel last weekend (checked out Nov 5th) and shortly after my sons baseball game noticed that I had left his shoes in the room. I called the hotel - no one was helpful. I tried to see if housekeeping recovered the shoes, if someone had checked into the hotel, maybe they were still under the desk? I could not get any information except that they would check with housekeeping. I called again on Monday - no information. Called on Tuesday - no information. I received an email this morning (Wednesday) from Pauline (the regional manager) stating that housekeeping does not have them and an apology that ”you lost your shoes”. I am livid! I did not loose the shoes. Instead, the message should have said, ”I am sorry you left your shoes in the room and my housekeeping stole them”! They were in the room! Anyhow, I have stayed at this place probably 20ish times for convenience (baseball park is close by), but I would not recommend - the rooms stink, the windows do not open so it's stuffy and smells like mildew, staff is not friendly, and now add to the list - the housekeeping are thieves!

Nice, newer property that is well maintained and well appointed. The only weird thing is that it’s in the same building as a Courtyard by Marriott and I wasn’t initially clear on where to park and check in. Once I figured out that it’s the same parking lot, same lobby, same common areas and same front desk, I got checked in and was on my way to my room. Had and overall great stay!

Checking in the hotel was a breeze. Rudy was very helpful and provided all the information needed for my overnight stay at the hotel. The king suite room was clean and had all basic amenities. I was given free bottled water for being a member of Hilton. Breakfast was great! The best thing was that Trader Joe’s was literally just steps away! I would stay at this hotel again.

I booked this hotel based upon three facts. I am an IHG Rewards Member. I trust the ”Holiday Inn' brand, and it was in close proximity to a few places my dad and I wanted to visit on a long planned father/son trip. I immediately knew I had made a mistake when we arrived and the entrance door to the room was on the outside of the building, not the inside. It looked more like a ”rent by the hour” type motel. There was nearly a one inch gap between the bottom of the entrance doorway and the floor. The furniture inside the room was worn and dated. The mattresses weren't ”Holiday Inn” quality. Housekeeping showed up after 6:30 one evening and copped and attitude when we told them all we needed were towels and wash cloths as we were checking out the next morning. The only reason this review gets two stars as opposed to one is the breakfast service. The lady who worked the dining room did an OUTSTANDING job. I'm sure whatever she is being paid, it isn't enough. I wouldn't complain if it weren't for the price we were charged for the room. Perhaps they were taking advantage of a couple of guys from out of town, I don't know. Regardless, they charged WAY too much for what we received! If I am ever in Simi Valley again and I will certainly seek out another option!