Hotel berhampiran Ralphs Pharmacy, Newbury Park

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)

최근에 리노베이션을 해서 룸은 깨끗했지만 화장실 바닥에 쓰레기가 치워지지 않은채 있었습니다. 밤 늦게 체크인을 했는데 1층으로 방 배정이 되어 만족스럽지 않았습니다.

The Residence Inn in Westlake Village is quite nice since finishing a total renovation. The rooms are nicely appointed and all flooring, paint, furniture and amenities have been all redone and are new! The staff is friendly and attentive and there is plenty of parking around the facility. We did have a minor issue arise and Bailey and Mr. Huerta the GM were not only professional and courteous but quite gracious in resolving the issue and finding an expedient solution. The pool area, workout center and all other amenities including the breakfast buffet in the morning are all a plus. Conveniently located off of the 101 frwy and near many stores, restaurants and local attractions. The Lure Fish House and Cici's are just a few of the excellent eateries next door. The in room TV includes internet access to streaming and Showtime is included in the programming. This is one of our favorite places to stay in Ventura County and the new renovated facility places it on top... Highly recommended

Hotel ini sangat bagus. Sangat bersih. Perkhidmatan yang hebat. Saya pasti akan mengesyorkan kepada rakan dan keluarga.

Bilik itu sangat sangat kecil. Saya mempunyai masa yang sukar untuk duduk di tandas kerana bilik mandi sebesar almari. Bilik itu bersih dan perkhidmatan hebat.

寬敞舒適 窗很大很舒服

房間乾淨衞生，基本設施完備，服務好，西式早餐一般，性價比高。滿意。

大堂環境好，房間乾淨衞生，與同類酒店相比，灶台與餐具好用。相對於住房價格，房間面積偏小。早餐單調，大堂不提供免費自助咖啡熱飲。

Checking in the hotel was a breeze. Rudy was very helpful and provided all the information needed for my overnight stay at the hotel. The king suite room was clean and had all basic amenities. I was given free bottled water for being a member of Hilton. Breakfast was great! The best thing was that Trader Joe’s was literally just steps away! I would stay at this hotel again.

I booked this hotel based upon three facts. I am an IHG Rewards Member. I trust the ”Holiday Inn' brand, and it was in close proximity to a few places my dad and I wanted to visit on a long planned father/son trip. I immediately knew I had made a mistake when we arrived and the entrance door to the room was on the outside of the building, not the inside. It looked more like a ”rent by the hour” type motel. There was nearly a one inch gap between the bottom of the entrance doorway and the floor. The furniture inside the room was worn and dated. The mattresses weren't ”Holiday Inn” quality. Housekeeping showed up after 6:30 one evening and copped and attitude when we told them all we needed were towels and wash cloths as we were checking out the next morning. The only reason this review gets two stars as opposed to one is the breakfast service. The lady who worked the dining room did an OUTSTANDING job. I'm sure whatever she is being paid, it isn't enough. I wouldn't complain if it weren't for the price we were charged for the room. Perhaps they were taking advantage of a couple of guys from out of town, I don't know. Regardless, they charged WAY too much for what we received! If I am ever in Simi Valley again and I will certainly seek out another option!