Hotel berhampiran City Campus Library, Northumbria University, Newcastle

Excellent location however the main door to the hotel is very unassuming looks like an entrance to a block of flats i walled right by it and had to ask a local where the entrance was. Sadly both the lifts were out of service and I had to lug my 24kg suitcase up three flights of stairs to reach the reception , where they informed me that the lifts were out,ucily there was a service elevator we could use. The room was clean and quite well furnished no complaints. There as breakfast included and was really quite good, only the plats and classes were not washed up very well. they had a nasty odor to them and there was still food and grease on some of the plates on the new plate stacks.

Stayed in this hotel for a one night business trip stay over. If you’re looking for something with a little character this is a great place to stay . Central Newcastle , right next to the central train station and Metro entrance, a little bit of elegance. A lovely entrance foyer ( decorated with an amazing Christmas tree) with large chandeliers and helpful staff at check in. Finding my room was a bit of an adventure , but part of the charm of a historic building . My room was clean , quiet , mini fridge , kettle and tea/coffee , tv , surprisingly good bathroom and comfortable bed. I had a good English breakfast in the morning , and again the staff were lovely. I thought it was very good value , and I would stay again .

Great location, Friendly staff, Apartment was spotless, although there was a leak on the ceiling of the living room, bed was comfortable although the duvet cover wasn't the right size however when I *****ped the beds I noticed that there was a padded mattress protector being used instead of a duvet.

Difficult to get to as roadworks and confusing one way system. Website advertised car park for overnight stay £5 but actual charge is £15. Room had large glass window but on ground floor overlooking a road. No possibility of fresh air so noisy air conditioning meant uncomfortable sleep. Mini bar with nothing in it. Cup of coffee £4.95. Staff appeared fairly indifferent as many tourists coming and going. Would not recommend as other nearby hotels offer free car parking and much easier to arrive at by road.

Hotel location was great, check-in was quick and easy, reception staff were very helpful when I struggled to book a taxi. The young lady working on housekeeping the 2 days we stayed was extremely lovely, chatted to us about the hotel food and was very complimentary about it, told us about the local area and some places to visit, she is an absolute asset to the hotel.

Good location, about 5 mins walk from train station and near to shops, restaurants. Stayed in a 'basic room.' Room was basic but clean. Shower was fiddly to work with and they had an annoying feature on the shampoo and soap bottles which made getting the liquids.out difficult. Staff were extremely friendly and helpful. Would stay here again but only if the price was a good offer. Otherwise, would probably stay in a Premier Inn, as it's similar comfort/amenities level.

Brilliant staff very friendly Great to be back in Newcastle after years away Ended up in hospital in New Year’s Eve for 14 hours had food send to receptionist he keep it for me until I got back then I was aloud to use the microwave to warm it up . 166 quid with breakfast bargain

Overall I very much enjoyed my stay here with the exception of breakfast which I will come back to in a moment. The hotel is so beautifully situated overlooking the water and one can have a lovely walk along the shore to the beach. Staff were very friendly and helpful at all times. My room was clean and had everything needed including a good view. Evening meal of cod and chips was excellent. The only big disappointment was breakfast. I asked for vegetarian sausage but was told I would have to wait 20 minutes (and I was in a hurry to get to a meeting so could not wait) so opted for other vegetarian things which were very poor indeed - tinned tomatoes, rubbery tasteless muchrooms and rather sweet baked beans. I then wanted decaff coffee but all they had was a tin of instant. Breakfast standard could be much improved but other than this, I enjoyed the hotel very much.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.