Hotel berhampiran General James Taylor Park, Newport

Hotel was really nice but our trash was not taken out when we got there. It had beer cans and stuff in it. Luckily we stepped out our room and there was housekeeping who let us dump it out! Otherwise room was good. Pool was very cold.. It is winter and I expect for the pool area to be a little warmer in the winter! Just warming that water a little bit really could have added to the experience. Staff was very helpful but also saw a couple employees in not professional outfits (PJ’s). Breakfast was ok. There were few options but only meat available was ham and who really wants ham! Price paid was low enough to over look these things but also there is room for improvement! It is a great hotel next to the aquarium and really should be stepping up the game!

My daughter and I took this room because we were in town for a Garth Brooks concert. We arrived at 4:00 p.m. and only dropped our duffle bag in the room. The Garth Brooks concert had a rain delay, and we had sat on the Paul Brown Stadium field from 6:00 - 8:00 p.m. when they evacuated us to the concourse for the next hour. We decided to leave the concert venue. When we arrived back to the hotel, the Assistant Manager told us all he could do was credit us 20% + the $50 gift card which we never received upon check-in anyway. He suggested we wait until Monday to call the General Manager because they could resell the room, and the assistant manager could give us full credit. Today, I called the General Manager because he of course never called me. He told me no when I requested a refund and that he would only refund the $50. The room was $525.50, and we never used the room. The assistant manager even confirmed we had not touched anything in the room. I guess I should have went for the first offer with the Assistant manager. At least it would have been $150 refund. I would understand having to pay except for the fact that the entire city was sold out, and they gave the room to someone else. WRONG!

I’ve stayed at this hotel several times and always have the best experience. The rooms are super clean and the beds are always so comfortable. Breakfast is consistently top notch and the managers reception in the evening is just what I need to unwind, especially on business trips. During my most recent visit in March of 2023, I was so blown away by how kind and attentive the staff were…they truly made me feel like a VIP. Special shout out to the folks at the front desk (Tanesha and Robert) for being so welcoming and accommodating…y’all definitely take hospitality to the next level! Can’t wait to stay at this hotel again next time I’m in the area.

房間裏氣味巨難聞，真的是無力吐槽了

This was my first time at The Residence Inn/The Phelps and thoroughly enjoyed my stay. My room was clean and fresh and had a lovely view of the Great American tower. Excellent service from all I encountered; Kat, Kathleen Styers, Mikayla Austin and Frances Lawton. Also, the valet (unfortunately I do not know his name) was friendly and attentive. Looking forward to returning here in the future.

We stayed at this hotel several times in the past and had a great experience however, this time was not at all! Prior to our arrival I asked the front desk to put some roses in our room since it was our anniversary which they did for me. When we arrived I was surprised to find that that the hotel was under renovations since I was not advised of that when booking the room. the parking was horrible, the front desk/lobby was dirty and there was one elevator working so, it took us 15 minutes just to get to our room. Don't count on breakfast either. We did get lucky and our room was renovated and nice. It was loud due to the renovations. the noise started fairly early in the morning which sucked because, we were there to relax. Despite all of that when we checked out and were heading towards home my wife realized that she left her earrings on the nightstand. I called the hotel and explained that she left her earrings could you please go tot the room and get them. The front desk clerk responded by saying that they were not allowed to go into the rooms. Now we all know that's not true because they went into my room to put the flowers on the table. They directed me to a website to fill out a lost and found report....I mean I didn't leave a sock there it was a $500.00 set of earrings. Anyway, filled out the report and a couple of days later I received an email stating that no items were found. I called the manager and left several messages. Didn't get a call back. I finally got lucky and caught him there and I explained to him what happened. He stated that he would look into the issue and call me back...never did. i called Choice Hotels and filed three complaints and still have not gotten a call back. So, today I called Newport Police Department and filed a theft report. This hotel is not worth the $420.00 I spent for two nights and please don't leave anything at the hotel because, they will tell you it's not there.

This was a great place to stay. Clean and quiet with breakfast in the morning. What puts this hotel aver the top is the amazing woman working the front desk! The friendliest most accommodating person! We actually hugged her goodbye. Above and beyond anything I’ve ever experienced and I have traveled A LOT!!! Her name is Fatima! I want to visit Cincinnati solely to see her again!