Hotel berhampiran Country Club Ests & Mobile Home, Newton

I don’t usually write reviews as I usually let minor inconveniences slide. We travel about 40-50% of the year, and this was by far the worst hotel I have stayed at in a very long time. It was so bad that I canceled a reservation at another TownePlace Suites for the next week in a different city- never again. Staying at a newly built Hilton brand instead. There was what looked like black mold growing on the bathroom wall, near the tub (photo attached). On the other end of the tub you could see where they have already patched a similar issue, so management should have been aware of it. There is a serious water problem going on behind the walls. The floor outside of the bathroom flexed when we walked and the whole room shook with each step. The flooring would flex with each step and vibrate down the hall. The bathtub would creak and flex when we stood in it to shower. (We are athletic, not overweight people). If it hadn’t been 100+ degrees we would have left. By the second morning the nose/throat irritation was awful. There was fuzzy mold growing on the surface of the bathroom fan (photo attached), which apparently didn’t work (but maybe there was a central exhaust fan system, so it might be that none of the bathroom fans are effective in the hotel). After showering the bathroom mirror was completely covered in condensation, so the vent was definitely not venting. In a properly vented bathroom that shouldn’t happen. The door was also warped at the bottom so that it made a grinding noise upon closing and would not fully close and latch, even though it looked shut. That’s a security issue to be aware of. The walls are very thin. There were kids yelling in the courtyard at 11pm one night, waking us up. At 4 am one morning there were kids yelling in the hallway and knocking on random doors (probably the ones with the dog signs on the door, hoping to get a bark. Fun. Luckily my dog takes her cues from me and didn’t take the bait), and left a bunch of trash in the hallway. For the 3 days we were there one room had left a bag of trash (or several l bags by the end of our stay) in the hallway. It just sat there all day long, everyday. It was there when we checked in, and it was a bigger pile when we checked out.

Tevin and Carter were very helpful when I needed to make adjustments to my reservation through a third party. It was simple and quick to make changes. Everyone at the front desk greeted us. The room was quiet, and my kids enjoyed the stay as much as I did.

They were really overpriced in their pantry and the breakfast waitress was watching us like a hawk and treated us as if we were going to steal a boel of oatmeal and 2 bowls of cereal we paid $20 to not even want after being approached like that. If you dont look the part then expect to get treated as such. Pretty disappointing for a Hilton Garden Inn. I had higher hopes about this place before checking in and probably wont be revisiting.

Everything was excellent. Staff, cleanliness, the room. I was surprised that there was a kitchenette with dishes. There was not a view of the river, but the nearby arena shot off fireworks and I could see those from the room! There's a coffeeshop across the parking lot, though it wasn't needed since there's coffee available in the lobby. The breakfast included hot food items and several toppings like nuts and berries for either oatmeal or yogurt. Parking was very easy. It has a pool right off the elevator. The alarm clock was easier to set than most. The mattress was very soft. I like the rug under the sofa, which I believe is intended for dogs and would be easily washable. The TV had free Showtime. I would stay there again.