Hotel berhampiran Tsaousis 1.000.000 items, Nicosia

Hello, I stayed with my wife and our child for a night at this hotel. It is a property with potential however needs some serious work to be done. A renovation and a structure of services should be completed to compete the market. I am giving 5* because of the customer service while I had already checked out. The team listen to my concerns and the hotel was generous and fair to the compensation. Thank you for that

A few challenges with this hotel ie aircon, bugs, slow drainage in bath, slow lifts, parking etc - but this is all the Cyprus experience. Special mention to Alexi, Sylvia and Michalis who were the cheeriest and most helpful souls. Thank you. If you want a Cyprus experience, stay there - if you want no challenges or character, stay at the Hilton. It is a bit away from shops, bars etc so get organised with water, snacks and any other liquid refreshments you may like. Enjoyed the stay and based on the expectations as above, would recommend for price. Thank you x

We stayed in this hotel and we really liked that it was modern and the rooms were spacious and clean with a kitchenette, but unfortunately we can’t recommend it and wouldn’t stay there again because the so called “breakfast” is nothing but a mockery, which is put in a carrier bag and hanged on your door knob in the morning. The location is ok, about 30 minutes walking distance from the main tourist attractions of Nicosia.

It's located in the best street of lefkoşa, dereboyu. You have every shops that you need near you.Rooms are so clean and staffes are so kind.I suugest you this hotel because if you stay in this hotel you don't need take a taxi ,bus stop is near you or if you like you can walk because best restaurants and shops are near you and you don't need get away from hotel.I hope that you come and have a good experience same as me in this hotel.

The location is good, especially for a business trip, the rooms are nice and clean, and the restaurant inside offerss plenty choice of food.

Pros - Location - Spa - Roof top pool - Food Hotel within easy distance to harbour, bars,shops, and local transport. Rooms spacious and very clean. Cons - busy road opposite two petrol stations and traffic heavy all day. Staff on reception not helpful or accommodating. There is no air conditioning and our room on arrival at midnight was 26.5°. We couldn't believe it and had to insist on two fans that we left on permanently all night and the day when we were in the room. Some of the electric sockets and plugs had loose wiring so we had to keep reporting faults. Our main complaint was the heavy smell of petrol that we assumed came from the petrol station. When we phoned reception to request a move to another room we were told there were no more twin bedded rooms available but for what is classified as a five star hotel, I'm sure they could have accommodated us. The stench was overwhelming. Finally after calling in one of the cleaners she indicated it wasn't the petrol stations but the drain in the shower that she would clean out. That evening on returning to the room, the smell had gone. However next morning it started to seep in again. We called in another cleaner and pointed out the stench and showed her the sockets that didn't work. She said leave it to me and that night everything was fixed but we only had two nights left of our holiday. The cleaner's name was Hava and I would like to commend her to the hotel management. Our conversation was done though my translation app and sign language. In spite of everything we enjoyed our stay as the pros outweighed the cons. Would not stay at this hotel again until it is modernised. The summer months must be unbearable.