Kibiwott
18 Disember 2025
Location -
Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away.
Room -
Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job.
Front Desk Service -
Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting.
Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for.
Amenities -
They don't provide the standard cotton wool and buds, have to purchase at extra cost.
There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs.
Wi-Fi connection -
Strong connection, but a little spotty as connection will drop randomly.
Onsen/Lounge -
Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can.
There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor.
Overall -
Great and enjoyable stay. Will stay again if we are in Niigata.
Terjemah
