Hotel berhampiran JR Toyosaka Station, Niigata

Front desk is friendly and efficient. Room is newly decorated. Reasonable price.

Close to the station and 7 eleven is right next to the hotel. Clean room. Also breakfast buffet has many various of options and has some local food. Highly recommend.

デラックスルームで、大人３人、子供１人11歳で予約しました。ベッドを１つ多く持ってきて下さり、アメニティも、４人分で‥とお願いしてありました。バスタオルとフェイスタオルが３組しかなかったのでお願いした所、とても気持ちよく対応していただき、早く届けて下さいました。 家族で行く、とても思い出の１つだったので、とても満足してます。 すぐ行ける距離じゃないから、とても気持ち良く２泊出来ました。

Near the train station, so it is very convenient. However, my room happened to be facing the izakaya opposite, so there were loud voices and laughter late into the night. Soundproofing is also not the best. Other than that, everything else is good! Strong wifi connection and modern room.

建物や設備は新しくて快適でした。入口が１階でフロントが２階にある都合上、エレベーターが必ず２階で1度停止してしまうようになっています。

性價比很高的一家酒店，已經147年歷史了，是新瀉最早的西式酒店，直至今日依舊保持着高水準。在長岡花火大會期間來入住的，房價比平時高一些，但優質的服務、便利的交通和美味的餐食依舊讓人感覺物超所值。到新瀉站乘坐公交衹需4站，走路到公交站也就幾分鐘，還可以從很有歷史感的地下街走過去，夏日裏很涼爽。打車去火車站也就1000日元。酒店周邊有不少寺廟、神社，還有當年的各國駐日領館的舊址，離新瀉美術館步行8分鐘。從酒店房間可以直接看到日本海，走路到海邊也就一刻鐘。出門就是新瀉著名的花街，餐廳、酒館和會所比比皆是。酒店早餐很豐富，咖喱飯，煎蛋卷和酸奶很不錯。馬可波羅餐廳和螢餐廳很棒，還有一家有名的中餐廳。房間浴品是pola的，浴鹽是DHC的。非常有特色是被罩，是用日本和紙纖維製作的，非常舒適。

We stayed two nights at the JR East Hotel Mets at the Niigata station after arriving from Tokyo by Shinkansen. I think we exited to the western concourse and signs to hotel were easy enough to follow. The walkway enters level 3 of the hotel. Very conveniently, right next to a 7-Eleven. Also super convenient is the sake museum. Definitely must visit. Check-in was efficient and we were given rooms on the top floor (level 9). A rather basic room that has everything except for an in-room safe. No coffee (nor bottled water) was provided with the kettle but only tea. Not a problem as free coffee can be made in the waiting area next to the reception. Also in the reception area is where more bathroom amenities are provided. Only toothbrushes are in the room. The bath area in the room is large with a wash area and a stool like at the onsen along with a bathtub. That’s where a visit to the amenities area in reception comes in handy. Wifi was speedy enough for our needs. The convenient location was great for us as we arrived in the rain. There is plenty of choices for food and even shopping. Do explore around. We did buy day passes for the Niigata City Loop Bus (JPY500 per adult). Check-out was as efficient as check-in. While there wasn’t much of a view, the hotel was just right for us. Definitely worth considering

この度こちらに宿泊し、不都合な点は一つもなかったかと思えます。 ユニットバスは広め、ベッドも広め、駐車場も相談して次の日の使用可でした。 室内等もきれいで気持ちよく宿泊出来ました。

改装後のツインのお部屋に宿泊しました。広く使い勝手の良い造りで満足です。 朝食も、無料としては十分で、テーマに沿ったメニューや、サラダ、フルーツもありました。立地が駅にも少し歩くし、万代にも少々遠いのでサービスで勝負しているのかも。朝食をボックスに入れてお部屋で食べられるのが子連れには有難かったです。 お世話になりました。

My family and travelled to Niigata at the end of April 2023 and had the pleasure of staying at Hotel Okura Niigata. Prior to the trip, I had reached out to them via email to inquire about coordinating a van + driver for us (6 of us) so that we could go visit some sake breweries and to make dinner reservations for us at a nearby restaurant. The concierge team was amazing and booked a large van (jumbo taxi) and driver for the day. they also ensured that the van could accommodate a folding wheelchair for one group member that needed it. The van and driver arrived on time and was quite reasonably priced. Great experience that was made possible by the hotel team! Upon return to the hotel, we realized we had left some items on the van - the hotel called the taxi company and coordinated the return of our items. Beyond these experiences, the hotel itself is a bit older but rooms are comfortable and fairly spacious for a hotel room in Japan. Location is great and the breakfast buffet was one of the better ones we had on this trip. If I should ever travel back to Niigata, I will most definitely be staying here. The hotel and team won my business by going above and beyond...even for Japan standards of customer service! Domo arigatogozaima****a!!!