Hotel berhampiran OLV Lourdeskerk, Nijmegen

ZERO focus on service - it is all about squeezing every last penny out of visitors. Housekeeping refuse to change the towels - they ask for EXTRA MONEY to change towels. The rooms are €250 per night, but they only replace your towels for an extra fee. Greed hit a new low. They provide two old, thin, very very small, extremely poor quality towels for your entire stay. You’ll get better respect and service at a basic 2-star hotel. The condition of the room was also very poor. Damp/mould visible in the bathtub and the TV remote had old, stale food all over it. Bed linen torn, cheap and old. (See pictures) 🤢 This place needs to reevaluate how it operates and remember what service means. Everything they do is about squeezing that extra euro out of you.

Bij binnenkomst werden we hartelijk verwelkomt door een aardige receptioniste. De gehele sfeer van t hotel is warm en sfeervol, ook savonds heerlijk gegeten, en ontbijt was ook goed. Kamer heel mooi en goed bed, heerlijk geslapen. Hier komen we zeker nog een keer terug, aanrader !!!

Beautiful hotel and we got an awesome view from the kind staff members

Fabulous service, wonderful food. We stayed here for four nights and ate here every single night, because both the staff and the food was so lovely. We have no Dutch but the staff had excellent English and were very patient with us and looked after us brilliantly. The rooms are spotless and the beds very comfortable. Would definitely stay here again.

Just a short (thankfully downhill) walk from the railway station (extensive rail and bus services give easy access to almost anywhere in the Netherlands) the hotel is an even shorter walk from the north bank of the Nederrijn with its shady walks and numerous restaurants. Very handy as there is no restaurant at any IHG Express. As I arrived mid-morning the room was not ready but the staff (more about them later) were happy to store my case until I returned that afternoon (and again after checkout before leaving on an afternoon train). The room itself was a good size with a large comfortable bed, a functional desk and chair and a comfortable chair. Air conditioning kept the temperature stable and the lighting was good - not the ”fashionable” near darkness of some. Bathroom was good with a spacious shower. Everything was spotlessly clean. Coffee and tea available. Breakfast is the only meal offered and is a fairly basic standard european offering. Meats, eggs and cheeses were adequate, yoghurt good, fresh fruit salad very good indeed. Coffee was machine provided and good with a variety of offerings. No hot options (standard with the Express brand) and I did not try any of the other cold choices. Although fairly centrally located with easy access to shops and all the usual facilities and infrastructure the room was quiet and peaceful. An Albert Heijn mini-supermarket opposite attracted small groups in the evening but was not a bother - indeed very useful for an occasional small purchase. All standard and as expected for the brand so why mark it excellent? I will come back to the staff who were unfailingly excellent - helpful, cheery and friendly (though never less than professional) and recognised me by the end of day 1. A credit to the hotel and its management. This is now my first choice when next in the vicinity

The transport strike, on the 28th, meant I needed to stay in Holland a day longer than I'd planned to and I couldn't extend my stay at the hotel in Elst (see separate review), I'd been staying in. I had to be out of one hotel by 11am and couldn't check in here until 3pm, but the Haarhuis (Her House, in English) has storage facilities and that gave me the ability to walk around Arnhem centrum (centre) and visit the Airborne At The Bridge exhibition (see separate review), without having to drag my luggage around with me. In an effort to keep my costs down, I'd booked a single room (without breakfast, as there's plenty of shops and fast food places around Arnhem Centraal), but the receptionist did some checking and gave me a free upgrade to a double room, instead. The room itself was very light and spacious, but lacked air conditioning - which was slightly made up for by having opening windows and, being north facing, the room was shaded from the Sun for the most part.. Some have commented on the noise level in the rooms at the front, but it wasn't all that noticeable to me (perhaps, because the strike meant a there were very few buses, no Trolleybuses and few trains were running), despite having the secondary glazing open the entire time I was staying. It came with all the normal amenities, such as a wardrobe, flat screen TV and coffee machine (why no tea, though?). The bed was single beds, pushed together, but had a (thin, but very firm) double mattress on top and I slept extremely well. The bathroom, whilst small, was very well laid out - though, being a slightly bigger framed man, I did find getting in and out of the shower to be a bit of a struggle, as the door only opened half way. The water was hot and very plentiful and the soap/shampoo provided did mean I didn't have to go rooting around in my case to find my own. In conclusion, staying wasn't planned, but it's a lovely hotel, with very friendly and helpful staff, and I'm glad I booked.

Hotel is perfect gelegen naast het Centraal Station en aan de rand van het winkelcentrum. In de lobby kun je werken en een kop gratis thee of koffie meenemen. Het personeel is jong en informeel. De kamers zijn niet groot, maar wel een goed bed en badkamer. Helaas troffen we de doodzonde aan voor iedere hotelkamer: een fles glijmiddel van vorige gasten onder het bed. Alhoewel de kamer niet vies was, is dit natuurlijk wel een aandachtspunt.

The sports theme is everywhere in this hotel and it's great to see, a nice change from all the anonymous hotels out there. The room was comfortable and well equipped. Breakfast was fantastic and I would strongly recommend it if you're staying here, though there is a bit of a walk from the rooms to the restaurant. Parking very close to the hotel entrance outside was free, with plenty of space. The hotel appears to be in a calm and beautiful area. Unfortunately, the booked rooms did not match what we received when we arrived. Even though a suite was included in the booking - and pre-paid for - we only received normal twin rooms. Upon raising this with the front desk and asking for a partial refund they promised to get back to me via e-mail, which they never did. I raised the issue with the booking agent who also contacted the property, but they refused to refund the partial cost. I'm afraid this cast a shadow on an otherwise pleasant stay and I'm upset that the hotel was not be willing to compensate for their mistake, even just the cost difference.

Останавливались в этом отеле во время автобусного тура на 2 ночи. Это не обычный отель, а загородный комплекс в лесу с фермой, конюшней, От Амстердама, конечно, далековато ( около 100 км), но, вспоминая отель, в котором останавливалась в Амстердаме когда-то (чемодан в номер не поместился), и то, что мы были в самый высокий сезон, претензий к организаторам тура нет. В этом отеле хорошо бы остановиться дня на 3, взять велосипед, поездить по окрестным деревушкам ( в Голландии заслуживает внимания каждая деревенька и городок). Но нам пришлось довольствоваться лишь ночлегом - поздно приезжали и рано выезжали. Номера просторные, при заезде было 2 бутылки воды, есть капсульная кофеварка (не довелось воспользоваться). Постель удобная, белоснежная. Завтрак со свежевыжатым апельсиновым соком, вкусной выпечкой - достойный. Также в отеле можно поужинать, есть бар, большая парковка. Отель рекомендую при путешествии на авто, но, конечно, не для остановки с целью осмотра Амстердама или Кекенхофа.