Hotel berhampiran Parkeerplaats, Nijmegen

ZERO focus on service - it is all about squeezing every last penny out of visitors. Housekeeping refuse to change the towels - they ask for EXTRA MONEY to change towels. The rooms are €250 per night, but they only replace your towels for an extra fee. Greed hit a new low. They provide two old, thin, very very small, extremely poor quality towels for your entire stay. You’ll get better respect and service at a basic 2-star hotel. The condition of the room was also very poor. Damp/mould visible in the bathtub and the TV remote had old, stale food all over it. Bed linen torn, cheap and old. (See pictures) 🤢 This place needs to reevaluate how it operates and remember what service means. Everything they do is about squeezing that extra euro out of you.

Had a lovely stay here in September with my mum and my daughter. We visited as a family to visit the war grave of my mum’s uncle. We arrived quite late in the evening as dinner was closing but the hotel ensured we got a meal. We ate in the hotel for 2 of our 3 night stay and the food was lovely and reasonably priced. Staff were friendly and attentive. We had two rooms and both were spacious and well decorated with lovely en suites. The hotel is ideally placed on the Main Street in Elst. We had a lovely stay, and would return.

Just had a drink and pre dinner snack. Ordered a small borrel snack of charcuterie with cheese nuts and olives. It was a generous portion between us filling enough to not need much dinner when we arrived home in Lent. Friendly attentive personnel and plenty of them. We sat with our dog on the terrace which overlooks a luscious green field. We felt very welcome.

Beautiful hotel and we got an awesome view from the kind staff members

The transport strike, on the 28th, meant I needed to stay in Holland a day longer than I'd planned to and I couldn't extend my stay at the hotel in Elst (see separate review), I'd been staying in. I had to be out of one hotel by 11am and couldn't check in here until 3pm, but the Haarhuis (Her House, in English) has storage facilities and that gave me the ability to walk around Arnhem centrum (centre) and visit the Airborne At The Bridge exhibition (see separate review), without having to drag my luggage around with me. In an effort to keep my costs down, I'd booked a single room (without breakfast, as there's plenty of shops and fast food places around Arnhem Centraal), but the receptionist did some checking and gave me a free upgrade to a double room, instead. The room itself was very light and spacious, but lacked air conditioning - which was slightly made up for by having opening windows and, being north facing, the room was shaded from the Sun for the most part.. Some have commented on the noise level in the rooms at the front, but it wasn't all that noticeable to me (perhaps, because the strike meant a there were very few buses, no Trolleybuses and few trains were running), despite having the secondary glazing open the entire time I was staying. It came with all the normal amenities, such as a wardrobe, flat screen TV and coffee machine (why no tea, though?). The bed was single beds, pushed together, but had a (thin, but very firm) double mattress on top and I slept extremely well. The bathroom, whilst small, was very well laid out - though, being a slightly bigger framed man, I did find getting in and out of the shower to be a bit of a struggle, as the door only opened half way. The water was hot and very plentiful and the soap/shampoo provided did mean I didn't have to go rooting around in my case to find my own. In conclusion, staying wasn't planned, but it's a lovely hotel, with very friendly and helpful staff, and I'm glad I booked.

Hotel is perfect gelegen naast het Centraal Station en aan de rand van het winkelcentrum. In de lobby kun je werken en een kop gratis thee of koffie meenemen. Het personeel is jong en informeel. De kamers zijn niet groot, maar wel een goed bed en badkamer. Helaas troffen we de doodzonde aan voor iedere hotelkamer: een fles glijmiddel van vorige gasten onder het bed. Alhoewel de kamer niet vies was, is dit natuurlijk wel een aandachtspunt.

We are a family with 2 small children (babies) staying at the Elaya for a long weekend. After checking in we went to our room which we thought was rather small for a suite and immediately noticed someone had gone to town on the wall that my babies travel cot had been set up next to. There was/is a massive crack(s) on the wall where someone has clearly been punching it. Then looking further around the room noticed things hadn't been cleaned properly and overall was in need of TLC. We went downstairs where the receptionist was apologetic and changed our room. It's important to note we booked a suite but for some reason this room we were originally given was not one. We went upstairs to our suite thinking it was just bad luck, this room will be better and yes the walls are all in one piece and it's bigger but still unclean and incredibly shabby. You should never walk into a hotel room and feel It is so rundown that you question the cleanliness and not want to touch anything. Surely if they can't be bothered hanging curtains and there are random stains on things, where else, especially in the cleaning, have corners been cut. No washcloths in room, no mattress protector on bed, curtains broken or coming off (both easy/cheap fixes), questionable stains on furnishing, no thorough clean done recently (IMO) and again in desperate need of TLC. We stayed in 2022 and it was only marginally better. I don't know if the Elaya do not want to spend any money or simply do not care but we won't be staying here again. The hallways and balconies are also in the same state of disrepair. Location is good and receptionist was friendly and swift to act on the issue with the first room. Photos of some of the problems.