Popular Hotel Novotel di Ningbo

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Novotel Ningbo East

Novotel Ningbo East

4.7/52499 Ulasan
Bandar Baru Timur Ningbo
I travel a lot for work and this is the first time writing a bad review ever. I was disappointed with this hotel for 2 reasons: 1. Staff at front desk does not speak English. Although my Chinese is OK, they were unwilling to help me. I had an issue with a booking (caused by trip.com). Trip was very friendly and helpful. Staff at front desk told me it wasn’t their problem that they couldn’t find a booking and I should figure it out with the agent, however I clearly had a confirmed booking on my phone. I know the problem wasn’t caused at the hotel, but at the same time I have a booking here with a payment FOR YOUR HOTEL. The least you can do is do everything you can to help me check this issue. Furthermore I had to cancel one night booked for my colleague due to change of plans. If they told me from the beginning cancellation is not possible, my colleague would’ve changed the plan accordingly. The staff told me I should check with trip.com and if they could process the cancellation the hotel can agree. However, we spend 2 days going back and forth, talking to the front desk and talking to trip.com customer service to try and figure it out. Finally at 10 pm (!!!) of the night of the cancellation they finally informed me they cannot cancel. By that time it was too late and my colleague already checked into another hotel, so we spend double the money for no reason. 2. The breakfast is not good, food is low quality. The hotel is clearly locally managed, you can feel it in terms of customer service and food quality. I do not recommend.

Soalan yang Kerap Ditanya

  • Bagaimanakah cara untuk menempah hotel di Trip.com?

    Untuk menempah hotel di Trip.com, masukkan sahaja destinasi, tarikh perjalanan dan bilangan tetamu pada halaman. Kemudian, cari hotel yang tersedia dan pilih hotel yang ingin ditempah. Ikuti gesaan untuk memasukkan maklumat pembayaran dan melengkapkan tempahan.

  • Bagaimanakah cara untuk mendapatkan tawaran hotel di Trip.com?

    Terdapat beberapa cara untuk mendapatkan hotel dengan harga berpatutan di Trip.com. Anda boleh kecilkan hasil carian dengan menapis hotel mengikut julat harga pilihan anda, atau anda boleh isih hasil carian mengikut harga untuk melihat pilihan yang paling murah dahulu.

  • Di manakah boleh saya temukan tawaran hotel di Trip.com?

    Trip.com menawarkan pelbagai pilihan tawaran dan promosi hotel yang tersedia sepanjang tahun. Anda boleh cari tawaran istimewa ini dengan mudah di halaman tawaran kami. Selain itu, jika anda ahli program kesetiaan kami, anda boleh log masuk ke akaun anda dan terokai kadar diskaun eksklusif di halaman senarai hotel.

  • Bagaimanakah cara mendapat harga yang lebih murah untuk hotel?

    Kadangkala lebih murah untuk menempah hotel pada pertengahan minggu, tetapi itu bergantung pada musim.

  • Berapa banyakkah hotel yang tersenarai di Trip.com?

    Terdapat lebih 5,000,000 hotel di lebih 230 negara atau rantau di Trip.com. Belum buat keputusan hotel mana untuk ditempah? Layari laman kami untuk mendapatkan ilham!

  • Bolehkah saya membatalkan atau mengubah tempahan hotel saya di Trip.com?

    Itu bergantung pada polisi hotel dan tarikh pembatalan. Sila semak bahagian polisi halaman hotel yang berkaitan. Untuk membatalkan atau mengubah tempahan anda, log masuk ke akaun Trip.com anda, pergi ke "Tempahan Saya", dan ikuti arahan.

  • Bagaimanakah cara untuk menghubungi perkhidmatan pelanggan Trip.com?

    Anda boleh menghubungi perkhidmatan pelanggan 24/7 Trip.com dengan mengunjungi Pusat Bantuan di Trip.com dan menghantar permintaan. Anda juga boleh menghubungi mereka melalui telefon atau khidmat sembang, bergantung pada lokasi anda.