Hotel berhampiran Arches in area Trang An eco-tourism, Ninh Binh

Our family of six visited this hotel restaurant in anticipation of a really good new year dinner . We were met by a group of surly disinterested arrogant staff .who could not offer a smile or a welcome . The food was disgraceful most of the dishes came out stone cold asked waiter to reheat the meal ten minutes later came back as cold as before and scattered all over the plate . what really annoyed me was they tried to defend themselves instead of making a new meal . eventually had a conversation with the manager.who out of a group of staff was the only one with any English ability . To her credit she gave me her apologies.an intensive training program for the staff around customer service and a new chef would do this place the world of good .but I don't think I will ever know because I won't return .

We’ve booked a one-week trip with Mr Truong. It was just incredible and we highly recommend him. We’ve seen beautiful places up north where we could live local adventures away from tourist spots. He organized for us a French-speaking guide who was amazing. Truong is a very good driver, a flexible and smart person. He even found a solution for us to avoid the typhoon. We stayed three nights in his friendly home and everything was perfect (cleaned room, tasty meals and lovely atmosphere). Thank you again Mr Truong and family for making our trip unforgettable. Thomas and Delphine from Switzerland

10/10 Detailed review from an American. Room: clean, modern, upscale. Western-style furniture. Spacious beds. Nice furniture, free toothbrushes and combs, lovely bathroom facilities. Noise level: PEACEFUL and QUIET! Relaxing, if you want to escape the city noise. It is the countryside after all. You can see water buffalo herds in the fields nearby if you take a walk outside the hotel. I can watch them from my hotel window. Staff and service: AMAZING! So friendly and helpful and honest hardworking staff. Won't cheat or scam. Use google translate if needed. Honestly the staff made our stay so good we extended the stay an extra day. Ask them for local recommendations (they don't get a kickback from any recommendations so its all genuine) Food: RECOMMENDED! Especially for travelers afraid of getting food poisoning or upset stomach from street food. Restaurant quality, home-cooked/cooked-to-order meal. Clean kitchen facility. Good prices, cheap. Made with love, the manager herself cooked a lot of the meals for us and they were delicious (for reference, im vietnamese-american so in my humble opinion, the authenticity is excellent and pleasing to a western palate as well. Personal Recommendation: Want a nice dinner thats still authentic? Order your food and eat outdoors in the cool of the evening, try the barbeque-it-yourself beef and goat. Delicious, hand-marinated quality beef cuts and goat, and they give you a little tabletop BBQ pit for you to bbq your meat just how you like it. Order some side dishes and its a great and fun family meal. If you want to and the staff aren't busy, they can bbq it for you if you want, but I think its fun to do it yourself. The location is out in the countryside but don't be alarmed because the hotel is a short drive from the main city center and tourist spots. The bad: - The beer is warm lol. They should refrigerate it. - Tip: if you ask for ”wine”, note that its vietnamese hard liquor, not the western understanding of wine (grapes). - There's a stupid rooster nearby from one of the local farms and it likes to crow all day. If you stay in the downstairs rooms you might be able to hear it, but if you stay in the upper floors you can't hear it. Would stay again.

Wow! This place is truly amazing. The staff couldn’t have been more helpful, each one of them was so friendly and always put a smile on our faces. Rooms are very well kept, comfortable and cosy. The hotel grounds are truly stunning and directly within the nature. The atmosphere was tranquil and peaceful and was a brilliant escape from the hustle and bustle of the city. Food was great and fresh too! We’d highly recommend this place to anyone visiting Ninh Binh who may be looking for a relaxing time with the most beautiful views to wake up to.

Simple, rustic hotel in Ninh Binh. We stayed here for two nights to explore Ninh Binh. From the start, D, the hotel staff was very prompt in answering our inquiries which was very assuring for a pleasant stay. Our private airport transfer to the hotel went without a hitch. Arriving at the hotel in the morning, we were offered breakfast which was well appreciated. The room was spacious and clean but needs refurbishment. The place is peaceful and quiet. Overall a very good stay.

the villa and facilities are excellent, breakfast spread was also decent with an option for local vietnamese pho bo. however location is slightly further away from the main attractions like Tam Coc or Mua Caves

All services are so great from room, food, etc. All makes my trip wonderful with friends at weekend. Athena is in harmony with nnature and takes you about 3 km to Hang Mu (Mu Cave) and about 6 km to the Ancient Quater in Ninh Binh. I am so impressive with all services. Definitely, I will come back to Athena many times.

Tam Ha (one of the staffs) had assisted us throughout our stay. Easy to communicate. We reached the hotel around 7am and they let us rest in the massage room while waiting for the check-in time (2pm). At 10am - room was ready for us to check-in. She even upgraded our room and thus, we had bathtub 🥰. They lent us a steamer for us to iron our clothes. Bicycles available to stroll around town (free) and motorcycles available for rent at 60k dong for half day. They even had so many services which sadly we had no time to experience. We did try the complimentary tea time and it was nice to hv a chat at the rooftop with such perfect view. I would recommend this hotel. Service 5 star ⭐️⭐️⭐️⭐️⭐️. Tam Ha even personally came to our room to check on us so that we didn’t miss our flight on the check-out day. The other staffs were also friendly and kind. They assisted us promptly. Technician helped to fix our room telephone and carry our baggage. Everything went perfectly well and this had contributed to our great time in Ninh Binh.

Impeccable service especially the hotel Manager Dao, warm & friendly, she shared with us tips to get around and helped us to booked our transportation back to Hanoi. The hotel is clean and breakfast is really delicious, their spring rolls & pho are the best I have tried in Vietnam. We stayed 3 nights in this hotel and we are grateful that everyone in this hotel going the extra miles to make us feel welcomed. Highly highly recommend.

4 star resort with 5 star prices & 3 star services. Mar 2024 Vietnam is a very beautiful & culturally rich country. We visited Hanoi, Halong Bay, Hoi An, Da Nang & Ninh Binh on 11D/LON trip. Hospitality, reception & local immersion was outstanding at all places (except Emeralda) - people were welcoming & hotel staff were very courteous. Emeralda Resort at Ninh Binh was not so pleasant experience barring a few seasoned staff members. F&B Manager at Sen Restauran (morning paid breakfast) declined to entertain vegan food request & puréed fruit for 7 month infant, She said Kitchen's busy, we have large group to cater to. After much explanation she managed to get a fried rice (that's It!l) but for puréed fruit she denied & insisted I pay for it. Organic Restaurant is good, couple of staff there (mostly women) were courteous. Pool Bar attendant had some issues, not even acknowledging the greetings. Thanks to Ms Hung (Restaurant Manager), Mr Chung (Reception) & another Restaurant manager at Organic (missed her name) for making our stay bearable & manageable. They have a very wonderful property & spacious rooms, had the service been at par like ot 4 & 5 star resorts; it would be an ideal location for tranquility. Note: Vegan / Vegetarian food menu is limited & not allowed to buy food from outside.