Hotel Ninh Binh dengan Sarapan

Our family of six visited this hotel restaurant in anticipation of a really good new year dinner . We were met by a group of surly disinterested arrogant staff .who could not offer a smile or a welcome . The food was disgraceful most of the dishes came out stone cold asked waiter to reheat the meal ten minutes later came back as cold as before and scattered all over the plate . what really annoyed me was they tried to defend themselves instead of making a new meal . eventually had a conversation with the manager.who out of a group of staff was the only one with any English ability . To her credit she gave me her apologies.an intensive training program for the staff around customer service and a new chef would do this place the world of good .but I don't think I will ever know because I won't return .

一番感動したのは、レストランの食事とレストランスタッフの丁寧な対応です。どの時間にレストランを利用しても満足できる食事がいただけました。

Khách sạn đẹp, phòng nghỉ sạch sẽ và rộng rãi, hành lang trải thảm phù hợp cho trẻ nhỏ chạy nhảy. Nhân viên nhiệt tình và thân thiện. Ưng ý với dịch vụ nhà hàng và thuê xe của khách sạn. Có dịp sẽ quay lại.

房間很舒適，住得很安靜，多次住了 設施：完善！ 衛生：很乾凈 環境：比較優雅 服務：很周到

Plusieurs fois que lors de nos passages à Ninh Binh nous demeurons dans cet hôtel. En centre ville, à 20 m de l'artère principale... Beau cadre intérieur, verdoyant dans les salles de restaurant et breakfast. Grand et propre. Breakfast vraiment copieux et personnel à disposition pour que ce soit agréable. Tous les collaborateurs sont sympathiques. Et si on ne les vit pas comme ça c'est qu'on n'aime pas le Vietnam, car notre sourire est le 1er pas si on veut obtenir non pas l'indifférence, mais leur attention à tous égards. J'ai vu des clients manquer de respect et peut etre que la suite ne leur a pas convenu. Chambre très grande, belle salle d'eau. Propreté partout... Et l'accueil et l'accompagnement pour les projets, par les deux managers est vraiment agréable, sereine... Une anecdote qui montre leur attention : Le dernier matin, nous devions prendre le train. Le breakfast était prévu tôt et il manqua la cuisinière... Ils se sont débrouillés en urgence et l'un des managers est parti nous acheter une bonne bouteille de vin du Vietnam pour s'excuser du retard ! Top attitude Un grand merci Messieurs !

Had to spend a bit of time on arrival to find someone to check us in. The room provided was exactly what we asked for and well maintained and clean. Basically a good value for money hotel. There was a good range of eateries available within a couple of blocks and also lots of stalls selling fresh produce and the bonus of a bus station only 5 mins walk that took us back to Hanoi.

We overall liked it , good service , but location wise , far away from city and action ...hence not recommended for tourists ..but service was good , food a bit Spartan...not value for money ..they charged 810000 dongs for 3 pax , per night , via Agoda ..price should have been 600000 dongs for 3 pax .

Room was okay.The service was good.Very helpful staff.Good English speaking staff.One problem is there is a bit far from restaurants!Not rural area for tourists.But It was okay for us. We rented a motorcycle so we can go outside and eat whenever we want.

Je n'ai pas résidé à l'hôtel, seulement été en pleine nuit à l'improviste en sortant de la gare pour louer une moto. Pour de supers tarifs (à peine 3-4€ par jour je crois) j'ai eu un super scoot, automatique, assez puissant, et qui m'a bien permis de me balader dans cette région incroyable !

We had one of our best hotel stays ever here (August 2022, sorry for the late review). It started when we booked the room in the wrong month. Fortunately, there was still a room available when we arrived and the owner was totally forthcoming and changed our booking immediately, offering us even an upgraded room for the same price. The hotel is in a great location, the rooms are very clean, the breakfast is homemade and of high quality. When we wanted to hire a scooter, we asked the owner and within ten minutes a scooter was waiting for us. On the day of our departure, we were able to deposit our luggage, shower again in the evening, and then the owner even drove us to the railway station. He refused the tip we wanted to give him. We can recommend a stay 100%, thank you very much for the great time and the exceptional service and hospitality.