Hotel berhampiran Hamilton County Sheriff's Residence & Jail, Noblesville

We stayed here just this past weekend (Feb 17-28, 2023) This was the worst hotel experience our family has had with any property in over 20 years. While the staff were very friendly and I think they wanted to help, they did not seem to have the ability to actually do anything to improve our stay. The problems started as soon as we got into our room.  We found the hide-a-bed broken.  When unfolding the bed it obviously had something wrong as it would not fully extend from the sofa. After some effort the mattress came out and unfolded but the head of the bed was about 6 inches lower than the foot. When we informed the front desk they made a note but did not offer any other remediation, assistance or suggestions.  Second, and very minor but still annoying, was the lack of pancakes at breakfast.  There was a large sign promoting hot fresh pancakes but none of the items for pancakes were available. Only one stairwell was open and there was no indication that the other stairs were closed except for a note on the stairwell door that was unreadable until you were already at the door. However, the very worst part and the reason we will not recommend to others nor plan a stay at another Holiday Inn Express ourselves was the noise that continued without stop all night long.  The noise was not from a guest but was from the music being played in the lobby.  It was loud enough in our room on the second floor that we were unable to sleep more than a couple broken interrupted hours the entire night.  It sounded like someone was playing heavy bass and drum music all night long; like there was a dance party going on.  When we contacted the front desk about the noise the staff was very nice but unable to do anything to alleviate the situation as the volume controls were behind a locked door that he did not have a way to access. For the inability to sleep if i could rate the stay as zero stars i would.  For all the problems, our room should have been free!! Nice staff, but a terrible hotel if you want to relax/sleep!!!!

Very nice hotel. Great for all the sporting events in the area. Room was very clean and updated. Only downside was lack of hot water at any time of day.

超級滿意，是我們這次美國行住過的最好的酒店，無論是酒店的裝修，大堂，房間的乾淨整潔，早餐很豐盛，水果很新鮮唯一一家有樹莓藍莓桑葚的酒店，最令人印象深刻的所有酒店服務工作人員的態度和熱情，讓我們感到非常舒服被尊重，我們非常主動的給了為我們的所有工作人員消費，認可尊重感激她們表現出來的專業，為萬豪感到高興擁有很棒的員工和企業管理和文化，超出期待，晚餐也很棒，超大停車場和健身房，下次一定回來

Great hotel

Lokasinya berada di utara Indianapolis, kawasan yang kaya, dan ia selamat. Hanya kerana terlalu sedikit orang dan terlalu gelap pada waktu malam, tempat letak kenderaan percuma, dan terdapat banyak lokasi. Hiasannya terlalu lama. Secara keseluruhannya ok.

Let's start with the positives: Jason, the hotel manager, was efficient and effective in resolving an issue regarding room rate and extending our reservation. We were staying within a group block for a baseball team. This gentleman understands exceptional customer service. The included breakfast and servers were very good. Though the breakfast was the same everyday, it did offer several hot options: eggs, sausage, and breakfast potatoes. The severs went above and beyond -- please be sure to tip them appropriately. Plenty of parking available around hotel and within 10 minutes of plenty of fun restaurants, though hotel itself is in a business park area. Now for the negatives: Rooms are in need of updating. Carpet was dingy and sticky in places. Most of our group wore flip flops around their rooms. Besides Jason (and one other lovely female front desk agent), most other hotel staff here were very subpar and not willing to work with guests. I have read other negative reviews regarding Damion, and I would have to agree (I believe he is the sales manager). He and other front desk staff were not helpful or accommodating in any regard. They probably should not be in the hospitality industry. So if you need hotel with good customer service either ask for Jason or avoid staying here.