Noboribetsu Sekisui Tei

Stayed at Noboribetsu Sekisui Tei for a relaxing getaway and overall had a pleasant experience. The hotel has a very traditional Japanese ryokan atmosphere, especially with the onsen facilities which were clean, spacious, and very relaxing after a long day of travelling. The location is convenient if you are visiting Noboribetsu Jigokudani (Hell Valley) as it is only a short distance away. The room was comfortable and reasonably spacious, though some parts of the hotel do feel slightly dated. Staff were polite and helpful throughout the stay. The buffet breakfast and dinner had a decent variety of Japanese dishes and seafood, and the dining experience was enjoyable. One of the highlights was definitely the outdoor hot spring bath, especially during the colder weather. Very peaceful and calming experience. Overall, a good stay for anyone looking to experience a traditional onsen hotel in Noboribetsu with good service and relaxing hot springs.

I ve been there during early of May, the air conditioning in the room is turned to heater; then the room temperature is quite hot with the feather duvet.  It makes me hard to sleep. The odour in the room is not good as it shall be. It's old and not perfectly clean up.

I am writing to express my deep disappointment regarding the service I received upon arrival at your hotel on 5 May 2026. Our group stayed for 1 night, occupying 2 rooms for a total of 11 people. When I drove to the front entrance, I was approached by a staff member who spoke only Japanese. I politely informed them that I am a tourist and do not understand Japanese. However, the staff member repeatedly spoke the same Japanese sentence and showed visible signs of frustration and annoyance. Their facial expressions and hostile attitude were very unprofessional. Fortunately, another staff member arrived later and used English and gestures to assist us with the luggage and parking. As a guest, I felt disrespected by the first staff member’s behavior. Language barriers are common in travel, but getting angry at a guest is unacceptable. I hope you will take this feedback seriously to improve your staff training.

buffet was good with lots of variation futton bed was okay as well

near hell valley, super amazing onsen, breakfast and dinner offer a variety of choices. Service is nice.

They have both indoor and outdoor open-air hot springs. The buffet breakfast / Dinner are fantastic — plenty of variety with fresh Hokkaido ingredients. The hotel offers shuttle service to/from JR Sapporo Station and New Chitose Airport. You need to email the hotel in advance to book it. It's not free but very reasonably priced — definitely worth it for the convenience. From Noboribetsu JR station ,you can take a bus (last stop is right in front of the hotel), so access is convenient. Nearby attractions like Jigokudani (Hell Valley) are within walking distance.

The location is excellent, close to Hell Valley and other places of interest. . However one of the hotel rooms is mouldy and there was a strong odour. We have to insist on changing one of the rooms for health concerns. The breakfast and dinner was average.

We arrived early. Parked our car and then walked to the nearest tourist spot. Very strategically located near attractions. The check in was smooth. Suggest to book your private onsen at check-in, if you prefer that instead of public bath. We also booked the hot stone sauna. Both are relaxing, especially after a long ride. Dinner is good too. Good variety and can even make our own shabu shabu.

Staf was rude, they lied to me about my meal options, rushed me out of my room. They also were impolite and did not give me information or instructions and despite my pleas about harsh weather and airline delays would not let me into my room early. They made no suggestions for me to emit