Hotel berhampiran Asawann - Shopping Complex 1, Nong Khai

The Location is central with a mall & food court adjacent. Transport is easily available if your happy to use Grab Motorbike rider. The staff are pleasant & helpful. The rooms modern clean & quiet. The breakfast is above average - given the many hotel breakfasts we have eaten elsewhere - but not excellent. We were pleasantly surprised by the All-Round customer experience which is quite rare as our other reviews will show.

We travelled up to Nong Khai for the recent balloon Festival and had a room booked at the Royal Nakhara Hotel. As we drove in to the hotel car-park, we were impressed from the outside. Check-in was quick and easy and when we entered our allocated room, it was obvious that the décor and furnishings were a bit tired and dated - but not a problem. However, as we looked around at the room and amenities we noticed several things to disappoint us. First, we saw an enormous birds nest sat right on top of the aircon unit outside on the balcony. The balcony doors were locked (with no key) so we could not even go onto the balcony, but as the view from the balcony was of surrounding metal factory roofs, we had no great urge to go onto the balcony anyway. Walking around the room and bathroom we noticed quite a lot of long black hairs on the floor, obviously from the previous guests and when checking out the bathroom, noticed toothpaste stains and splashes all over the washbasin mirror above and, human defecation waste around the rim of the toilet basin. It was obvious that the room had not been cleaned to a sufficient standard for the next guests. We really did not feel comfortable to stay here and notified the front desk, where a member of the management team and the housekeeper came to check on our findings. After showing them what we were unhappy with, the two members of staff went into the bathroom to discuss it but we could hear them talking and were shocked to hear that they thought we were making a fuss over trivial things. We decided that we were not comfortable to stay in the hotel any longer and asked to cancel the booking and we would find an alternative hotel. The staff initially refused to cancel the booking, then agreed, but said we would need to wait 15-30 days to receive a refund, which was not acceptable, considering that payment had been made instantly when booking the room. After further discussion and upon our insistence, the hotel did refund us the cost of the room and we sought to find alternative accommodation. We have no problem with a room being tired or dated, but that is no excuse for it not to be clean also, and the attitude to our concerns we heard being discussed (”its just only this, its only that”) were simply not acceptable for a service industry facility.

Location/ about a 10–15-minute walk into town along a promenade on the banks of the Mekong or there is generally a tuk-tuk waiting outside the front of the hotel Room/ was comfortable enough with a fridge, safe and bathroom with walk-in shower but lacked finishing touches and attention to detail. Safe wasn’t working initially but soon rectified, only one chair on balcony for 2 people, bathroom door difficult to close, one key card for 2 people, house keeping not great, screws sticking out of walls etc etc Breakfast/ the best thing at this hotel is the food. Excellent buffet breakfast with really friendly service, served 6.30am to 10am, always plenty of it enjoyed either in the very nice breakfast room or outside on a terrace. Egg station cooking eggs to order 4 different ways. General/ lots of secure off-road parking down the side of the hotel and behind. The rooms are in 2 separate blocks adjacent to each other with pool containing fish and seating area between them. Check out the Sky bar on top of one of the 2 blocks. Opens at 3pm and serves good selection of food at reasonable prices with great views over the town, the Mekong and into Laos beyond, great for sunsets. Would I stay here again? Yes, due to location, breakfast and Sky bar

a new small hotel in city centre near the river front market, bar street and small night food market..no lift in case you need to carry large luggage, bed is hard and toilet is very small, for the price paid, there is many better alternative around. Also with miscommunication between the hotel, platform and myself, i leave after the next day i personal will not return to this place.

PARK and POOL, If your going to stay at Nongkhai.....Then this resort is the place to stay, the pool and gardens are just beautiful, a tropical paradise. Walking distance to the lao boarder, hire a scooter from the hotel, short ride down the back street past local shops, cafes, massage shops down to walking street, the markets....to the mighty Mekong for the view & dinner etc....but OMG did mention the tropical paradise back at the resort. We had the best poolside villa...was what made it for us, staff always there for customers

For the price point, an excellent hotel. Friendly helpful staff. The day manager, she went out of her way to make it an enjoyable stay for us, excellent English. The free hotel bikes were a bonus, made getting about so much easier. Don't bother with the bedside charge sockets, I think they feed power back into the grid :) Good breakfast with enough choice for a western meal, one was photo worthy.

One of the finest resort in Thailand! Beats the Failed Marriott Surawongse hands down in terms of Welcoming, Services from the Heart and Accommodating to guests needs! The breakfast is delicious and impressive. The owners are modest, friendly and great people! I stayed in the stand alone bungalow and exclusivity is fantastic! This is the true 5 stars hotel NOT the Marriott Surawongse!

預訂了酒店入住後有點驚喜，大堂裝飾很有當地特色，非常靚麗，房間寬敞，床是一大1.8一小1.4，設施齊全（冰箱，衣櫃，茶几，電視機櫃等），有露天游泳池，後院出門就是湄公河和沿河公路。特別是酒店老闆very nice, 看我們騎行很晚到店，主動開車帶我們去購物中心換匯，並帶到一個當地人的夜市吃東西。非常感謝酒店老闆和他中國朋友熱情有禮，我們感覺非常舒服，特別推薦。

We spent one night in a corner room (107) the room was fairly large with direct access to the pool. We are a family of two adults and three children and asked for an extra bed to be put in the room, on arrival we found a 2-inch thick mattress with a sheet laid on the floor beside one of the beds when we complained about it as we had been charged an extra 400 Baht for the extra bed a lady brought a bed base and put the mattress on it. The room we stayed in a couple of years before was 1,800 Baht before but now we were charged 3,500 Baht which I thought was a totally unreasonable price increase. When we stayed here before the pool had some tiles missing from it and I thought it was a hazard then, I assumed a couple of years later the problem would have been resolved but I was surprised to see It was actually worse, there were many tiles missing from the sides as well as the floor of the pool creating a substantial hazard to people using the pool. I, unfortunately, cut my toe on my left foot on the edge of a tile!! The breakfast is ok but missing western foods, and milk for coffee, they have only dried cream powder. Luckily I had some fresh milk in my room . All in all, I would say it is expensive and not really safe for kids to swim and I probably will not return until these problems have been resolved