Hotel berhampiran Adelaide Oval, North Adelaide

It’s been a week and my diamond elite status has still not been updated by the extra three days spent there. Sick of chasing these things up with IHG

The location of the hotel is fantastic- right across the road from Adelaide Railway Station and about 10 min walk from Rundle Mall. This was perfect for me because I visited Adelaide to watch a show at the Festival Theatre. The staff were very helpful when I left my wallet at home and didn’t have ID but still completed my check in with a passport scan I had on my phone. 24 hour check in is very helpful if you are checking in late or arriving early. However, the interior is a bit dated (cracks on ceiling, some residue next to the sink) and some of the furnishings feel a bit cheap (eg fan and kettle look like they’re from Kmart or another department store). If you’re happy with the basics then this is a great choice for a one night stay.

Really glad we were staying opposite our friends room which was a different type. Breakfast was a disaster on the first day but had no issues for the remainder of the stay.

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

Ibis Adelaide was a great location that was central to shops, groceries, transit, restaurants and cool sites. The hotel was clean and tidy. The room was bright. The air conditioning/heating feature was pleasant. Having a big screen tv in the room was nice for relaxing after a long day of site seeing. I will be sure to stay at Ibis hotels for my future travels

What an absolute delight my stay at Franklin Apartments was! From the moment I arrived, the friendly and attentive staff made me feel right at home with their warm smiles and eagerness to ensure a wonderful experience. The apartments themselves were spacious, modern sanctuaries perfect for revitalizing after action-packed days exploring Adelaide's top sights and scenes, all just steps away. The prime CBD location truly can't be beaten – I was able to walk everywhere from the iconic Adelaide Oval to the buzzing Rundle Mall with ease. But it was the stellar service from the outstanding staff that made my stay so incredibly memorable. Their fantastic local tips and recommendations allowed me to discover the city's best-kept secrets like a seasoned local. If you're looking for the whole package of comfort, convenience and impeccable hospitality right in Adelaide's vibrant heart, Franklin Apartments is an absolute must. I can't wait to return to this gem of a place!

After a disastrous meal the night before my wife and I decided to eat in house at the Pullman Hotel restaurant, SALT. The table service was excellent and we were both well respected as customers. Food quality was magnificent. I had a Braised Beef Short Rib that was perfectly cooked and my wife had the prawns. The prawns were bursting with flavour and they were cooked perfectly. Well done to the crew at SALT.

Good location with many restaurants nearby just near to the main street. Big room size with good view.

We only stayed overnight here and the Hilton met all our needs for this perfectly. We had a fast trip back and forth to the airport. The room, bed, shower, Crabtree and Evelyn toiletries were all great. Service at the reception desk was excellent. I wished we had another couple of days to explore Adelaide, as I'm sure we would have enjoyed ourselves. We'd definitely choose this hotel again. We saw construction close to the hotel but we did not hear a thing and slept well.

Lovely east facing location in the Adelaide Hills. Great welcome at check in and lovely tour hosted by Christopher in the afternoon. Dinner in Martha Hardy's restaurant was a bit overpriced, food was very good but service was a bit haphazard. Breakfast was included in our package, great table service and good food though smallish portions. A mid afternoon seafood tasting was also included in our package and was very enjoyable. Pool and grounds are inviting. Room was large, clean, comfortable and, like the whole lodge, tastefully decorated with a nice balcony as well. Aircon and WiFi worked well. The staff are ultra friendly and helpful. It is an upmarket place that also hosts many weddings. The clientele varies from regular tourists and visitors to people needing to be seen!