Hotel berhampiran Alfatih Laundry, Kota Jakarta Utara

I was looking for hotels to regularly visit since i have a meeting with diplomats and colleagues in kelapa gading every week. I randomly check hotels around gading through a famous hotel and travel application. Santika, is a hidden gem. Service wise its more than you expect... i found that the service level almost the same like hyatt or mulia. What a pleasant stay. If youre a VVIP and need all the extra arrangement please come and see Mayang. She's incharge of Guest relation at Santika Gading and will make sure you havr a pleasant stay. Nevertheless, i highly recommend Santika Kepala gading for fellow businessman that wants a quiet sanctuary with 5 stars service. Here you can be like Sinatra. The ambience, the music, the vibes really catches my attention. All in all, highly recommended.

Not good not bad...but its ok..myroom is not clear and cant have take shower hot water. So I waited hat water long time..but just warm or sometime cool water....

Hotel is right above the mall. Everything is accessible. Clean and worth the money. It was a bit far from the airport but if your business is in North Jakarta, this hotel is a good choice.

Room was nice and clean. Air-conditioning was strong individual rooms and living room was spacious to nicely accommodate 6 people.. Pool was nice, gym facilities are bare minimum. Hotel breakfast was amazing, the variety and the taste was really good no regrets taking the breakfast for both days. Staff were very friendly despite the language difficulties and accommodating. Location was great to get around central Jakarta. Would book again if I have a big group

Small hotel with 2 floors only but the corridor was long and seemed like lots of room. Very conveniently located next to a big mall. And the room was comfortable with basic amenities. Value for money!

Attention to detail: Small details can make a big difference in a guest's experience. A good hotel pays attention to details such as providing complimentary toiletries, offering a variety of pillow options, ensuring prompt housekeeping services, and maintaining well-groomed surroundings. Remember that individual preferences may vary, and what makes a hotel ”good” for one person may not be the same for another. It's always helpful to read multiple reviews to get a balanced perspective before making a decision.

When you enter the building, the hotel itself is actually located on the third floor. So you need to find the the elevator and go up. Previously I already requested to do early check in at 01.00 PM via booking.com and fortunately the room was ready and I was able to put all my stuff and hopefully enjoy my two nights stay there. I was given a vitamin C and a mask when I checked in, and when I turned on the TV in the room, it showed how the hotel tried to maintain the cleanliness during Covid 19 by doing disinfection, etc. I chose Whizz Prime Kelapa Gading because it is located across MOI and it has a swimming pool. I want to spend my staycation by swimming in the hotel, at least that's what I thought. When I was swimming, the pool staff approached me and told me that since I was not wearing a proper swimsuit, I was actually not allowed to swim there, for your information, I was wearing a hijab and it was impossible for me to wear a swimsuit, the staff even suggested me to take off my hijab which of course I said no. The next thing I know that the security approached me and telling me quite the same thing, because I was not wearing a proper swimsuit, I was not allowed to swim there. I noticed that the other guests who were also at the pool were staring at me and I felt humiliated. That's it. I got out of the swimming pool and heading to the receptionist and complained. I was assisted by mbak Sarah and she told me there should be no problem if I want to swim and she will talk to the swimming pool staff. When she returned, she told me to sit by the pool and she would talk to the GM. I was already angered by the situation and I chose to go back to the my room and write a complaint in the contact us section of the hotel website. And I decided to go back to the swimming pool and took a picture of the swimming pool. That's when Sarah approached me again, and apologized and make sure that I can swim in the swimming pool with the approval of the GM. I still don't get it, why did the pool staff and the security treated me like that, even need approval from GM, for a lady who wore hijab, to be able to swim at the hotel, while I was the guest and I paid for the room including the facilities? At the end, the manager talked to me and I apologized, ok, I accept the apology but I am already disappointed and cried. I felt horrible. I decided to check out early and ask for a refund. I am now waiting for a refund.

we stayed there because we were too tired and need somewhere to sleep. basically can accommodate our need but other than that, needs a lot of improvement

I was self isolating in this hotel for 7 days. Of course it’s a little challenge, but the stuff was really nice and helpful, they made my stay easy and memorable. Special thanks to Belinda, she helped me to look for a SIM card near the hotel, we had an amazing ride on the scooter, thank you!

Apart from the facilities, the hotel is fine for a 3 stars. The facilities are dated, they are spacious and has a good balcony view of the lake. But every time one walks into the room to you have the strong old carpet smell from cigarettes smoke. The gym equipments are really dated and some of the dumbbells have rusts on them. Equipments looks like a last century gym.