Hotel berhampiran Masjid SAFINATUL IMAN, Kota Jakarta Utara

Dear.hotel management of sunlake I’m one of your customer’s you hotel we would like to thank you and your staff to make us welcome to your hotel your hotel facility is wonderful clean I take 2 rooms in your hotel 818-819 I’m very appreciative your staff give us room facing the riverside the fireworks last night is incredible just filled like can touched the fire works we will be back soon and looking forward to see your friendly staff I’m pretty sure friendly staff is from friendly management once again thank and congratulations to your team I hope the friendly team will continue into the future. Your sincerely Jaime ku Melbourne Australia

Dari daftar masuk hingga daftar keluar, perkhidmatan mereka adalah sempurna. Kakitangannya ramah dan profesional dan sentiasa berusaha keras untuk memenuhi keperluan tetamu. Bilik-biliknya mewah dan selesa, dengan semua kemudahan disediakan. Pilihan tempat makan di hotel ini kaya dan pelbagai, dan setiap hidangan adalah kejutan. Selain itu, lokasi hotel ini sangat baik dan pengangkutan adalah mudah. Secara keseluruhannya, saya sangat mengesyorkan El Hotel, ia adalah tempat yang sesuai untuk menginap.

When you enter the building, the hotel itself is actually located on the third floor. So you need to find the the elevator and go up. Previously I already requested to do early check in at 01.00 PM via booking.com and fortunately the room was ready and I was able to put all my stuff and hopefully enjoy my two nights stay there. I was given a vitamin C and a mask when I checked in, and when I turned on the TV in the room, it showed how the hotel tried to maintain the cleanliness during Covid 19 by doing disinfection, etc. I chose Whizz Prime Kelapa Gading because it is located across MOI and it has a swimming pool. I want to spend my staycation by swimming in the hotel, at least that's what I thought. When I was swimming, the pool staff approached me and told me that since I was not wearing a proper swimsuit, I was actually not allowed to swim there, for your information, I was wearing a hijab and it was impossible for me to wear a swimsuit, the staff even suggested me to take off my hijab which of course I said no. The next thing I know that the security approached me and telling me quite the same thing, because I was not wearing a proper swimsuit, I was not allowed to swim there. I noticed that the other guests who were also at the pool were staring at me and I felt humiliated. That's it. I got out of the swimming pool and heading to the receptionist and complained. I was assisted by mbak Sarah and she told me there should be no problem if I want to swim and she will talk to the swimming pool staff. When she returned, she told me to sit by the pool and she would talk to the GM. I was already angered by the situation and I chose to go back to the my room and write a complaint in the contact us section of the hotel website. And I decided to go back to the swimming pool and took a picture of the swimming pool. That's when Sarah approached me again, and apologized and make sure that I can swim in the swimming pool with the approval of the GM. I still don't get it, why did the pool staff and the security treated me like that, even need approval from GM, for a lady who wore hijab, to be able to swim at the hotel, while I was the guest and I paid for the room including the facilities? At the end, the manager talked to me and I apologized, ok, I accept the apology but I am already disappointed and cried. I felt horrible. I decided to check out early and ask for a refund. I am now waiting for a refund.

I was self isolating in this hotel for 7 days. Of course it’s a little challenge, but the stuff was really nice and helpful, they made my stay easy and memorable. Special thanks to Belinda, she helped me to look for a SIM card near the hotel, we had an amazing ride on the scooter, thank you!

Friendly staff Fast check in Fast chek out Acceptable breakfast Out of 4 lifts, only 1 is working that will bring you to the hotel lobby. Perhaps to activate the rest of the lifts?

I, on behalf of my husband would like to rate 1 or poor during our stay. Because of your management action during quarantine made my husband and my son 8,5 yo are separated for 14 days . You strictly refused him for taking new sample of PCR test while it is valid by current regulation. In addition your team threatened my husband if he did not want to be isolated in Harriston Hotel and preferred to choose in the 'Wisma Atlet' he Will be deported after 14 days isolation. I already Made report to the 'Satgas' team about this and they Said your team's statements were against the law. So i Will make sure to publish this issue in social media so the government can investigate your hotel and Harriston too . You guys , Shangrilla and Harriston has taken advantage of other people so badly.

Makanannya kurang banyak pilihan.. security kolam renangnya kurang ramah, sy buka 2 kamar dgn 4 org dewasa.. ketika itu sy mau antar anak sy masuk ke kolam renangnya tapi tidak di ijinkan krn hanya bawa kartu kamar 2.. seharusnya sgn buka 2 kamar sdh bs masuk 4 org dewasa, ketika itu 2 kartu lainnya sy tinggal di kamar.. intinya ribet bgt mau masuk kesitu.. tidak ada kebijakan sm sekali... yg lainnya sih ckp memuaskan

Great location, very close to Jakarta Airport. Friendly staff. Basic bedroom. Comfortable and convenient for one night before taking your flight.

This is a very beautiful place ! All the staff is really kind and polite, always smiling on face and makes you feel warm ! The hotel breakfast had lot of choices , they will keep cleaning your table and ask you regarding the foods. This place near KIP/KIP2 so I just spent time at the new township for my 2 days 1 night trip.

My stay in this property was for one day only.The staff / employees are of good nature & helpful. Front desk receptionists Ms Anes and Ms Fiby were helpful at the time of check in. Room is spacious. Over all my stay was good.The internet connection is very poor in the 9th floor. I wish the management / staff /employees of this property a prosperous and healthy life.