Hotel berhampiran Victory Futsal, Kota Jakarta Utara

Attention to detail: Small details can make a big difference in a guest's experience. A good hotel pays attention to details such as providing complimentary toiletries, offering a variety of pillow options, ensuring prompt housekeeping services, and maintaining well-groomed surroundings. Remember that individual preferences may vary, and what makes a hotel ”good” for one person may not be the same for another. It's always helpful to read multiple reviews to get a balanced perspective before making a decision.

When you enter the building, the hotel itself is actually located on the third floor. So you need to find the the elevator and go up. Previously I already requested to do early check in at 01.00 PM via booking.com and fortunately the room was ready and I was able to put all my stuff and hopefully enjoy my two nights stay there. I was given a vitamin C and a mask when I checked in, and when I turned on the TV in the room, it showed how the hotel tried to maintain the cleanliness during Covid 19 by doing disinfection, etc. I chose Whizz Prime Kelapa Gading because it is located across MOI and it has a swimming pool. I want to spend my staycation by swimming in the hotel, at least that's what I thought. When I was swimming, the pool staff approached me and told me that since I was not wearing a proper swimsuit, I was actually not allowed to swim there, for your information, I was wearing a hijab and it was impossible for me to wear a swimsuit, the staff even suggested me to take off my hijab which of course I said no. The next thing I know that the security approached me and telling me quite the same thing, because I was not wearing a proper swimsuit, I was not allowed to swim there. I noticed that the other guests who were also at the pool were staring at me and I felt humiliated. That's it. I got out of the swimming pool and heading to the receptionist and complained. I was assisted by mbak Sarah and she told me there should be no problem if I want to swim and she will talk to the swimming pool staff. When she returned, she told me to sit by the pool and she would talk to the GM. I was already angered by the situation and I chose to go back to the my room and write a complaint in the contact us section of the hotel website. And I decided to go back to the swimming pool and took a picture of the swimming pool. That's when Sarah approached me again, and apologized and make sure that I can swim in the swimming pool with the approval of the GM. I still don't get it, why did the pool staff and the security treated me like that, even need approval from GM, for a lady who wore hijab, to be able to swim at the hotel, while I was the guest and I paid for the room including the facilities? At the end, the manager talked to me and I apologized, ok, I accept the apology but I am already disappointed and cried. I felt horrible. I decided to check out early and ask for a refund. I am now waiting for a refund.

Dear.hotel management of sunlake I’m one of your customer’s you hotel we would like to thank you and your staff to make us welcome to your hotel your hotel facility is wonderful clean I take 2 rooms in your hotel 818-819 I’m very appreciative your staff give us room facing the riverside the fireworks last night is incredible just filled like can touched the fire works we will be back soon and looking forward to see your friendly staff I’m pretty sure friendly staff is from friendly management once again thank and congratulations to your team I hope the friendly team will continue into the future. Your sincerely Jaime ku Melbourne Australia

Hotel Horu letak nya strategis dekat ancol , Receptionisnya raman juga sekuriti nya , kamar AC dingin . dan bersih, bebas parkir , bagi yg bawa Kendaraan karcis parkir ny di Input dulu Sama receptionis biar gratis

This hotel is perfect for budget travellers, location is strategically located in the heart of Central Jakarta and a lot of food stalls outside, there's even a laundry shop near to the hotel and very cheap! Probably not the best but my stay here was great! Price is pretty affordable and the staff were lovely and helpful.

Front Office Staff So Friendly, Pita Was So Nice In Person and So Helpfull, Wildan & Riza Always With Smile.. Breakfast Item Was So Nice and Perfect, Pita Ask Me To Try Soto Betawi So Super . Room So Big & Clean. Will Stay Here Fir Next Visit !!!💕💕

2 times at here, and there is always great, the hotel was really good. the hotel clean, fast check in and the room was comfortable, and breakfast have many variety in wetern, indonesian and chinese (the dimsum is very delicious) friendly and honest staff, central located, minor things are the bulding is old. Anyway its nice experience in the hotel, good job Mercure Kota !

I, on behalf of my husband would like to rate 1 or poor during our stay. Because of your management action during quarantine made my husband and my son 8,5 yo are separated for 14 days . You strictly refused him for taking new sample of PCR test while it is valid by current regulation. In addition your team threatened my husband if he did not want to be isolated in Harriston Hotel and preferred to choose in the 'Wisma Atlet' he Will be deported after 14 days isolation. I already Made report to the 'Satgas' team about this and they Said your team's statements were against the law. So i Will make sure to publish this issue in social media so the government can investigate your hotel and Harriston too . You guys , Shangrilla and Harriston has taken advantage of other people so badly.

Makanannya kurang banyak pilihan.. security kolam renangnya kurang ramah, sy buka 2 kamar dgn 4 org dewasa.. ketika itu sy mau antar anak sy masuk ke kolam renangnya tapi tidak di ijinkan krn hanya bawa kartu kamar 2.. seharusnya sgn buka 2 kamar sdh bs masuk 4 org dewasa, ketika itu 2 kartu lainnya sy tinggal di kamar.. intinya ribet bgt mau masuk kesitu.. tidak ada kebijakan sm sekali... yg lainnya sih ckp memuaskan

Love the ambience of hotel, with japanese theme. Super neat ,tidy and clean.All Staff are all professional and friendly. Chusa also have lovely happy smile when greeting customer. There is shuttle station as well free for guest and bicycle in front of hotel.Indomaret are big plus in the complex. The quietness are superb as well, far from noise. Also gym and swimming pool are available to use. Yummy and healthy yet simple japanese style brekkie is the best bonus here. Overall everything is great. Will recommend to friends and family for airport stay or exploring pik2.