Hotel Element di North Kansas City

I traveled to NKC for business. Stayed Sunday - Friday. Customer service started out amazing - with Samantha at the front desk, she was Amazing, along with the only lady working the breakfast. She was blonde with glasses and a ball cap. She had hot breakfasts out and ready 3 of the 5 days I was there everything was ready - (dishes, silverware, coffee, creamer, etc. ) on day 2, different scene. (I know this strange to write about - but you take for granted every hotel stay when everything is there- and I never write to commend them. When there's no coffee , plates, spoons, creamer etc.. it's noticeable) day two - It was 8 am - coffee was out, creamer was out, no breakfast ready - no bowls for the yogurt - etc. rang the bell, and waited. Another guy walked up and said ”where's the food” I said .. not sure, maybe it's over and that's when he said ”it's only 8” light skinned black woman came out and asked what we needed - when I asked for a bowl she said ”they're over there” I said I looked, and they are out. She just seemed like she was alone and very disorganized. She pulled the front desk person over for help and a guy from behind the kitchen stepped in. Just seemed like on the days that the lady with the glasses who seemed to have mobility issues, wasn't there- nothing was correct- coffee out, or no silverware etc. on day 4 , needed assistance at the front desk and no one is ever around during the day - my husband had to walk to Aloft Nextdoor to ask them to have the maid replenish towels and refill the shower soap. On another day I wanted to purchase something from the snack bar and again- no one at the front desk. Over all, property is beautiful, fairly clean and new. Think the a.m. staff needs work - compared to the night staff. In the early evenings I see the housekeeping constantly cleaning the lobby and common areas , front desk girls and Samantha are cheerful and always there- but during the day the a.m. staff - (with the exception of that one little lady with glasses working the breakfast) all seem a little lazy and hiding out someplace else. I love this hotel brand, but will either stay at the aloft or the element in overland on my next stay.