Hotel berhampiran Intracoastal Mall, North Miami Beach

I will be very honest , READ : Never ever chose this ugly hotel and the worse customer service . You will see inexpensive price , but later the ask for $120 extra at the front desk , and the girl at the front desk is so rude like the manager . Plus at the room , the bathroom wasn’t clean , have a soap from someone else. And the lamps don’t work ! The most horrible experience for $200 dollars . Please pay little extra and enjoy your night in other hotel . I did , next day I leave to another beautiful place 😅 El anuncio del hotel puede ser económico pero es mentira . Te cobran todo al llegar $100 de depósito más $20 dólares más para ellos . La atención de la chica y la manager está muy lejos de tener servicio al cliente . Ya que son antipáticas y muy rudas . El cuarto al comienzo creo que estaba bien pero no . Las lámparas tenían cortado los enchufes 🔌 y el baño estaba sucio con jabón de alguna otra persona . Cuando le fui a decir a la manager que faltaban las almohadas y que el baño estaba sucio , me dijo que no era verdad . WowW ! Atención al cliente . NO VAYAN AL HOTEL ! Después no digan que no les avise !

We recently stayed at the Marriott in Aventura. The staff and hotel room was amazing. From the time we walked in, we were welcomed and greeted. I booked our reservations with Afrazed Dayani he was friendly, efficient and very professional. I was pleased that he was the person that actually checked us in . He went out of his way to make sure our accommodations were perfect for our Family. He answered all of our questions, and acted as if we were the only guest in the hotel . I want to personally thank him for helping make our stay so enjoyable. The entire staff, dining, cleanliness of hotel was worth going back to for another trip. The gift shop was fun and had something for everyone. Emily, was the employee who helped us with our shopping. She also treated us like family we were having so much fun we continue to shop and buy more merchandise. She had a fantastic personality very witty As we were checking out the next day we ran into Emily she continued to chat and have a good time with us. Thank you Emily !!! We will definitely be going back to this hotel and appreciate the service we obtained. I am not one to write reviews, but felt it necessary due to our wonderful stay. Good service is worth mentioning and hard to find in our world as it is today.

Honestly it was clean and modern, better than other Hilton brand hotels.

Kemudahan itu rapi, tempat letak kereta yang sempurna, walaupun pada mulanya saya agak terkejut ... Namun, lif di geladak tempat letak kereta menjadikannya lancar. Kakitangan yang saya temui sangat membantu, kolam renang yang bersih - tidak pernah cerewet atau bising... restoran dan lain-lain di sekitar kawasan itu banyak dan persekitarannya sendiri hebat. Kalian ada dalam senarai # 1 saya untuk tinggal setiap kali saya berada di Miami

The customer service was amazing as soon as we walked through the lobby to check in. The front desk staff was all super helpful and kind with awesome energy. Patrick the front desk manager checked us was awesome. The housekeepers where nice and greeted us every time we ran into them in the hall. The view was beautiful from our room. Definitely will be coming back and recommending to friends and family. Great location, awesome staff, and beautiful room. Doesn’t get better than that.

I stayed at this hotel several years ago and had a great experience so I booked it again. This time I was disappointed. The beach and pool areas were not kept clean. Being the major reasons for choosing this hotel this was a real spoiler. The beach was so full of sea**** you could not go in the water. The pool water was always cloudy and not skimmed out properly. There were bugs, clumps of hair and beach debris floating in the pool water. I went in sporadically to cool off from the intense heat but could not stay in long because the water was too hot in addition to being dirty. The third pool was closed beginning our second day which made the other two overcrowded. I was not able to get a wash cloth after my first night. Each day I asked for some and was told there were none on the housekeeping cart. I had to call the front desk to request them. I was delivered additional bath towels which I didn’t need but never saw a wash cloth again. The food and beverages were way overpriced. Even the staff apologized and said they knew the prices were ridiculous. This resort shouldn’t charge daily resort fees when they can’t provide the level of service expected of their guests. I do not recommend this hotel.

Andrew who was at the front desk was amazing. I called to verify that they had shuttle service before reserving and he said yes. After reserving the room and landing and gathering our luggage, I called to request a pick up and he kindly obliged. He told me where to wait. Within 1 minute he called me backed informing me of an issue with the hotels vehicle and that he was sending an Uber to pick up. He then texted me all the drivers information. The driver called me and informed me that he would be flashing his hazards so that I would know it was him. We arrived safely at the hotel and Andrew had all the paperwork ready for me so that he could quickly go to our room. He then explain alley the amenities of the hotel and wished us a great stay. Wish more hotels had employees like this.

Amazing very clean and close to shops. I would recommend staying here. It’s quite and parking is free.

WE WILL NEVER STAY AT THIS HOTEL EVER AGAIN AND WE ARE IN MIAMI EVERY YEAR FOR AN ANNUAL EVENT. I wanted a hotel near the Hard Rock Stadium and saw the Stadium Hotel was close by. Many of the other more well-known hotels were further away and more expensive. Eventually I realized why the Stadium was less expensive. Read on… Unfortunately, two hotel employees (security and whoever supervises security) ruined our experience. Despite ALL the other employees we interacted with being VERY helpful and polite, will we never be returning to Stadium Hotel. Halfway through our stay, we decided to extend our visit by one more night. I personally went down to the front desk to confirm availability and extend my reservation. The gentleman at the desk was very pleasant, entered the information into the computer and told me I was “all set.” Several mornings later, at the time we would have been checking out had we not extended our reservation, (I was at a job off the hotel grounds) my wife was working remotely from our room. A woman showed up at the door to “remind” us it was time to checkout. My wife explained that we had extended our reservation and been told we were all set. The woman said she would let the management know. My wife then got on a very important Zoom but was interrupted by incessant calls to the room by the front desk. She directed them to call me on my cell, but explained I was working and it may take me a few minutes to respond. One minute after my wife hung up, she got yet another call badgering her saying we had not yet paid for the upcoming extra night. My wife got hold of me via text and I called the front desk from my cellphone. The front desk told me they had no record of my extension because I had not paid for the upcoming night. I told them when I extended no one told me I had to prepay and that I was told I was all set. I said they could run my credit card on file if they needed payment immediately. They said I had to be there to sign, but it could be taken care of when I returned in a few hours, not to worry. Yet, just two minutes after I hung up with the front desk, my wife got call after call stating we hadn’t paid and I had to pay right then in person. My wife yet again explained and offered to go down with her credit card, but they said they would not accept it because I had the reservation (which of course makes no sense since they also claimed I didn’t have a reservation). She explained I had spoken with someone just a few minutes ago who said I could take care of it in a few hours, and that she could not keep answering the phone because she was on a work Zoom. She asked to speak to a manager (who she could hear in the background was the one insisting the front desk keep calling her), but the manager did not take her call and sent her to voicemail. Five minutes after my wife was sent to voicemail, there was a knock on the door. Again, she interrupted her Zoom. This time security was at the door.