Pengguna Tetamu
17 November 2023
My friend and I are both students and we went to Ethiopia to do research, but after hearing wonderful things about Arba Minch we decided to spend one day there. However, we were on budget (because as I mentioned we are only students) and we found a good deal on Mora Heights hotel for 1 night, so we decided go for it. We made the mistake of booking it via the website agoda.com and when we finalized the purchase, it told us the booking was on a different date than the one we had chosen and that the purchase was non-refundable (My first advice: I wouldn’t book with Agoda.com). So, my friend and I called the Hotel, explained the situation and told them that we were still interested in coming to the Hotel but asked whether it would be possible to change the dates. The receptionist very politely told us it would be no problem to do that and that she would change the date on the booking and send us a confirmation e-mail with this change. After waiting a couple hours and still not having received the confirmation email, we called again. We were once again told we would receive the confirmation email shortly, but we never did. So, in the end we decided to give a try anyway and we went to Arba Minch. On that same day in the morning, the receptionist called us to confirm that we were coming on that day, and we were happy to hear that they indeed had saved the room for us. When we arrived there everything went smoothly. They were very welcoming, the room was very clean, there was a fan available in the room, hot water, clean towels, and good WIFI! But the best part of it was the view from the restaurant! The view is simply breathtaking. So, my friend and I went on with our day and had an amazing time. The next morning, we went to check out, showed the receipt of our payment online, the receptionist took it to one of the managers of the hotel, who took a photo of it with his phone and that was it. Since we still had a busy day ahead of us before heading back, we asked the receptionist whether we could leave our things in the reception so that we didn’t have to carry it with us, and they were very nice about it and let us keep it there the whole day. However, once we came back to take the backpacks, a new receptionist that was there told us that we had to pay for our room because the payment that we made via the website was for a different day. We then explained it to them that this was previously discussed with the receptionist, not only on the phone before arriving but also once we got there, and that the receptionist said she had changed the date of our booking because if otherwise the booking could not have been changes we would have found a cheaper place to stay in. However, the receptionist insisted we had to pay. After a while arguing, my friend who was already not feeling well before, got very stressed, felt even worse and had to go sit down. We had another local friend with us who for 30 minutes tried to argue with the receptionist and with the manag
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