Hotel berhampiran Perth Russell Square, Northbridge

From making the reservation it all seems great, until you check in. The front door is piled with leaves, great welcome. I thought the place was closed down. On entry into room, lights were off so no welcome experience when arriving on night fall. Found the light switch, be that it was cracked and took some effort to switch on. Toilet seat was broken, after 4 nights stay and being reported, still not fixed. Bathroom sink spout was loose and dangling in basin. My hubby simply reached under sink and tightened with his own hands and fixed. Shower recess does not have a soap dish or anything to put your showering products on, the floor it was. Walks marked, chipped and in need of minor repairs. Kitchen is quaint. Microwave has remains of a prior guests food within it. Every plate, bowl and coffee cup was soiled with food remains. No COVID clean at all. The trash bin is 2.1lts in size. So don’t think about putting trash in it. A golden circle juice bottle is bigger. Dining chairs are well used and not vacuumed or cleaned. Otherwise housekeepers would of found the $50 note in one of the chairs and the opened condom wrapper in the other chair. One chair has springs popped out on bottom and nearly touching the carpet. Oh the carpet, yes nice dark colour, put a real vacuum cleaner has touched it properly in a while. Moved the lounge chair and found an Easter egg. Not sure if it was cavity range from 2018 or 2021? Bedside lights gloves were both blown. Reported but nothing happened nor was rectified during our stay. Nice touch with complimentary water in fridge. But tacky that water says Officeworks brand on it though. The mattress is described as a Queen bed, well it is two small singles pushed together and just horrendous to sleep on. With some love and attention this could be a great Apartment Hotel, but gather manager doesn’t have control as the service and cleanliness is letting this property down. Will we be back, probably not. Will the manger care about our review, probably not. Will the housekeepers have cleaned our room correctly after we had left, probably not. Will others wish to stay after reading our review, no idea. We suggest the manager stays in every room overnight and experience what we paying guests have to endure.

Both me and my son enjoyed our stay in this hotel. Although its more like a 'clubbing' area, I feel it is still safe and I have a child with me. And its just two of us. Staffs are friendly and hotel is at a good location. Room is well maintained, clean and comfortable. We had good 4 night of sleep! View from our room is fantastic. Breakfast was good too. Will definitely return again!

I stayed in this hostel several times. It is a nice place, very clean and the staff is friendly. You can find everything you need. The location is perfect, close to the shops,retaurants.. I recommend this hostel!

We upgraded to an executive room, which was very comfortable. We could not get near enough to the hotel on arrival to park and check in. There is a small very narrow lane way that runs from Wellington St to Murray St with no indication of which way the traffic flows. We parked up eventually on Murray St in a multi storey and fortunately our one suit case was easily wheeled the 100 metres or so to the hotel. The hotel info was all available on the room tv screen. I checked breakfast times and saw it was served up to 10-30 am on a weekend. Next morning we arrived at breakfast at 9-45 am. The waiter looked somewhat taken aback. There was only enough orange juice for 1 person, the tank on the tea maker was dry, there was no butter or bacon. The water tank was refilled, butter produced. The chef lifted the lid of the scrambled eggs and they looked disgusting. I asked the waiter if we could have a fried egg. He had to go find the chef. He cooked the eggs, burnt on the bottom runny white on the top. My breakfast at a cost of $30 consisted of one slice of toast 3 mushrooms, half a scoop of congealed baked beans and half of a very sad looking tomato, plus the delicious burnt egg, one cup of black tea. I heard the waiter and chef grumbling together about breakfast times and their attitude prevented me from complaining and asking for fresh food. It transpired that breakfast time had been changed to finish at 10am. The receptionist enlightened me as we checked out next day. There was still a sign on reception saying that breakfast on a weekend lasted until 10 -30am. Needless to say we breakfasted elsewhere next day. It's a soul less hotel, with about as much vibe as a grave yard. We used the fantastic bar of the new Novotel directly behind Rydges. I also found we could have stayed there at a cheaper rate! Will not be returning.

The hotel is very nice but unfortunately I was in a room that was extremely close to a very loud night club/venue. This only went quiet around midnight on a Sunday. I was offered a change of room late in the evening - at 11pm - but that was both impractical and largely pointless by that stage. Note that small rooms - at least - don't include a fridge or any coffee/tea making facilities. The dining room covers this to some extent.

This hotel should be better than it is due to what seems like a staff shortage. The beds and the room was fine but a minimum of staff was evident so service struggled. If the intention is to economise then they will not survive. I was instructed to leave the car in the adjacent carpark and was left to struggle with our luggage to the hotel where we loaded our own carriage to take to our room, all this in clear view of other staff. Where was the concierge. We had a drink at the quite busy bar and while waiting for service, we could clearly see that there was no concierge on duty. The carriage we used was left in the hall way until we checked out. Now, if you like Indian food you'll love this place. Trouble is if you don't, go elsewhere. I think a restaurant should be more flexible with their menu.

Stayed here for 3 nights, arriving after long flight from UK. No problem checking in, room in quiet location as requested. Some construction work going on at back of hotel, but nothing that disturbed me in the evening. Room was clean and had everything I needed for a short stay. Corridor and room carpets could do with replacing, but I guess that is a big expense after the last few years. Breakfast was more than adequate, with plenty of choice. The hot buffet was all fresh and frequently replenished. The young man in the restaurant (sorry I don't know your name), was very helpful and polite. Reception were helpful in booking a very early morning airport taxi for me, and on the morning of departure made certain that I safely got into my taxi. As a solo female traveller, it's the little details like that that mean so much. I would definitely return if i was visiting Perth again

The staff bent over backwards to help me out, and kept me regularly informed. They replied promptly to any messages I sent them. My flight arrival time kept getting later and later. Eventually I arrived ... 4 hours late (onya Virgin!) ... and after 01:00 a.m. They'd given me clear instructions on how to get in. Unfortunately the keys didn't work, but when I rang them, they arrived quickly to sort things out. (Thanks Kelly!) The room was comfortable and had everything you needed. My only regret was that I wasn't there long enough to enjoy it more.

We wanted accommodation close to the Arena and this was perfect. The staff, cleanliness, breakfast, accessible bathroom, were all great. Shame about the comfort level of the bed and couch. The bed rolled into the middle big time and was very low. The couch was extremely low making it unusable for a person especially with a disability. They had obviously not thought about this aspect of useability only the bathroom to make it an accessible rating. We would stay again but not in that room and we would enquire about the comfort of the furniture.