Hotel berhampiran Castle Pl, Nottingham

Lovely hotel - couldn’t get a better location sadly let down by the size of the room (bathroom was ok) but bedroom was very tight. By far the worst problem was a lack of working air conditioning. It was a hot night and although an air con unit was in the room we couldn’t get it to work no matter what we tried. Due to the heat, sleep was a scarce commodity during our stay. If we’d have booked for longer than a night I would have not have slept in that room again if there was working no air con.

A reasonably pleasant stay at this hotel with no problems in my 2 night stay other than a noisy person staying next door but that is no fault of the hotel. It is conveniently located right near the centre of Nottingham. Lots of scaffolding outside at time of visit but no noise during the night and no noise from people outside, though it was mid week and the room facing away from the street

We had arranged a weekend with friends in Nottingham and had booked 2 rooms. First morning the housekeeping staff came as we were leaving, for the day out we had planned. When we returned we expected our room to have been serviced, no towels at all in the room and no made bed. Nothing on the tea/ coffee tray had been replenished. When we rang reception to get some towels no one answered so after a long day we had to go down to reception to get them to get us some towels, after waiting nearly 5 mins while the reception staff ignored us we were told someone would bring us some towels. Next morning our friends went down to breakfast early before us, to be told it wasn’t included in the room - it was, and rather than check the booking they were very rudely told that they couldn’t have breakfast. They were not even offered the option to pay for a breakfast. They ended up going elsewhere for breakfast much to our embarrassment after we had arranged the weekend and booked the room. After speaking with reception they confirmed that breakfast was included and gave us a card saying we were entitled to breakfast - much use that is as our friends had already gone and had breakfast elsewhere and we were not offered a refund on our booking.

Room on the 10th floor offered great city views, however was a little noisy - could ear other guests and house keepers in the corridor, there was also some traffic noise. Room was clean and the bed was comfortable. Bathroom should be modernised to offer better shower experience and provide more counter space but was clean. Great location to access the train station and city.

Room very out dated and disappointing, loud bathroom fan that kept me up all night and no plug next to the bed (only on the other side of the room). Tea tray is tucked in to a cupboard with a false drawer so is dangerous when opened as you don't expect the whole cupboard to open on your arm. Breakfast was disappointing, both hot and cold selection were dry as if they had been sat for a long time. Not what you expect for £130 mid week stay. Only positive was the great staff at breakfast who were very friendly. Would not come back to this hotel if I was in the area.

Fantastic stay. Staff extremely friendly, especially. John and Dominic who work behind the bar. The rooms are fabulous, showers amazing. Would definitely recommend this hotel if you're coming to Nottingham for trip.

The hotel is conveniently located. Rooms were clean and well equipped. Beds were comfortable. We used the spa but not the gym. Both were well equipped and maintained. Good for relaxing after the journey. There was no evening dining as it was a Sunday but that had been well signposted beforehand so we were able to arrange an alternative. Staff were very helpful and professional at all times. Would not hesitate to rebook.

Really good, nice staff, a bit far from the city but very quiet and good for sleep. It's also nice to jog/walk around the lake.