Hotel berhampiran Village Kids Vila da Serra, Nova Lima

As always this was was an excellent experience. The staff is what makes this hotel! It is situated in a great location with easy access to transportation and great restaurants within walking distance. Very secure with no issues. The rooms were very clean. Comfortable beds. Hot water and AC. Quiet sleep. The Santa Fe breakfast is the best I have had in a hotel. The staff at the restaurant was always welcoming and they will make anything you want. Overall, I would rank the experience as a 10!

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

It was a very disappointing experience. Room was not comfortable, there were 3 of us in the family and only one towel in the room. Room keys constantly failed to work and one of the elevators was not functioning, so every trip down could easily take 5-10 minutes just by waiting for the elevator. The building clearly needs refurbishment. Despite all this, the hotel is overpriced. Avoid it if you can, there are far better options in the city.

Infelizmente eu realizei uma reserva errada e a trip não me reembolsou mesmo Pedindo com antecedência. Me ligaram umas 3x mas só funcionário falando em inglês e eu não falo inglês.

It’s a good place, comfortable, good place around de city. I think it’s important to improve de TVs, are not smart, and people of the hotel should be speake a little of English, some times it’s very important for foreign people.

hotel é super bem localizado. Muito limpo e pessoal acolhedor. Café da manhã maravilhoso. Garagem deixa um pouco a desejar... principalmente em carros maiores. num geral o hotel eh muito bom.

Eu e minha família hospedamos para o Reveillon. Checkin dia 31/12/23 e fomos informados que o restaurante funcionaria até as 21:00 para pedidos. Íamos para uma festa. Descemos para o restaurante e fizemos o pedido as 19:00. O pedido saiu apenas as 23:00. Uma completa bagunça. O restaurante Santa Fé que atende a rede de hotéis dispensou vários funcionários deixando para tender todo o hotel que estava com ocupação máxima apenas 3 pessoas na cozinha (novatas) e 2 garçons. Os funcionários bem educados, estavam exaustos, choraram com grosseria e estresse de hospedes e ainda pediram desculpas. Caótico. O hotel e o restaurante sabiam do caos prévio, da lotação e ainda sim dispensaram funcionários. No dia seguinte apesar de dizerem que estava tudo regularizado, só tinha frango ou peixe. Não havia pessoas na noite do dia 31/12 para limpeza. Na recepção, Sr. Luis apoiou cada necessidade. Brilhante atendimento da Sra. Sandra e das cozinheiras, Sra. Maria, e do outro garçom Sr. Fernando. Seguraram o nervoso da situação e com bom humor souberam conduzir o caos. Na recepção do dia seguinte ficaram 2 pessoas nem tão acessíveis e nem tão educadas como na noite do caos.