Hotel berhampiran Santuario di Maria Ausiliatrice, Novara

Aldilà della struttura ormai fatiscente, purtroppo abbiamo trovato la camera molto sporca. Ma davvero TANTO sporca. Batuffoli di polvere ovunque, doccia e muri con muffa nera. Capelli di chissà quanti altri ospiti nello scarico della doccia, saponette usate da altri ospiti nella doccia. Scarico del lavandino otturato. Infissi che cadono a pezzi, termosifone del bagno che si sgretola. Mi dispiace molto doverlo dire ma sconsiglio vivamente di scegliere questa struttura. La colazione è stata la peggiore che ho visto in vita mia. Non mi ritengo chissà chi ma avendo viaggiato parecchio mi permetto di dirlo. Nella patria del cibo, quella colazione era scabrosa. Nel complesso quando abbiamo fatto presente al personale determinati problemi hanno cercato in tutti modi per quanto fosse in loro possibilità di risolvere. La camera è stata pulita o almeno è passato qualcuno a cercare di pulirla, e gli scarichi sono stati otturati. Purtroppo per quanto ce la possano mettere, la struttura è in carenza di personale e ciò si vede chiaramente. Come ciliegina sulla torta al nostro check out c’era in atto una discussione accesa tra il personale. Sono del parere che indipendentemente dal problema che c’è non si debba discutere davanti ai clienti. In ogni caso questo è l’ultimo dei loro problemi. Non torneremo mai più.

Kakitangan yang sangat baik, biliknya agak asas dan kecil, tetapi mempunyai semua yang mungkin diperlukan, termasuk kemudahan (berus gigi, dll). Malangnya tiada selipar. Mungkin, boleh lakukan dengan lantai berkualiti lebih baik...mungkin, jika mereka memutuskan untuk mengubah suai pada satu ketika! Secara keseluruhan - mempunyai penginapan yang sangat bagus, pasti akan kembali, jika saya perlu tinggal di kawasan itu lagi

The perfect stay for 1 or 2 nights. Friendly staff. The brekfast was perfect to start the day. The hotel offers transfer to Milano Malpensa airport for a friendly fare off 11 euro/ room. From the airport we can reach the hotel by taxi, with the price of apx 21 euro.

Booked at the last minute after our flight was cancelled at 8:30pm. Took a taxi from outside the airport for the short drive, which cost €20. On arrival, check in was processed quickly, and the room was a good size, with a good bathroom and all appeared to be clean. However, the bed was incredibly hard - and I'm a fan of a firm mattress! This meant for a largely sleepless night. No air conditioning in the room, so fairly warm, but fortunately not uncomfortable warm. When I checked in I asked about the shuttle service to the airport, which I was told departed every half an hour, but needed to book in advance. Booked for 5am and asked how much it would be and was told ”about €20”. Check out at 5am was quick and easy (be aware they retain your passport after checking in, but this isn't unusual for Italy). The shuttle service was there waiting, which was great. I tried to confirm the price with the shuttle driver, and he pretended to not understand. We shared the shuttle with one other person from the hotel. On arrival at the airport it seemed that he wanted to collect €20 from each person. I was only prepared to pay €20 for the two of us - not €20 each, and the other person didn't have any cash on them (he wouldn't take card). Fortunately he accepted the €20 I paid and left at that. On reflection, I would prefer to stay at a hotel that provides a fixed price shuttle that they operate themselves - one other I saw did a €5 per-person shuttle service, which if I was in this situation again I'd book. With the time pressure of a last minute cancellation, you don't get to do too much research before booking! So overall, the hotel itself was acceptable - just a shame about the bed. But the cost of getting to and from the hotel was disappointing.

The hotel only have lift in middle section and room at the ends (which is what I get) is very far away. After you go to the end side you have no motivation to go out anymore. People with big heavy luggage might have to ask for room closer to lift. No view outside you only see the car park below.The room looks like there’s fight in it before… lots of cupboards have chips and looks old. See photo for one of the better one. Room is clean and although have bathtub I just cannot get water to fill up (no idea how to let the drain hole close up, no instructions) Water is super hot even though I just move to the hot side a little so need to be careful. Check in and out counters are not clearly label so you need to ask and see where ppl are. Beside location as I am flying off from T1 I really don’t think this is worth the price.

Quite a nice spot if you have to catch an early flight at Malpensa. Although there’s no shuttles provided by the hotel, the airport terminal bus is very convenient. The station “casa nueva” is between terminal 1 and 2, very convenient to reach and it takes only 3 minutes to walk from the bus station to the hotel. We didn’t dine at the hotel restaurant, but the buffet breakfast is simple and nice. There are some restaurants nearby within 5-min walking distance, great deal and tasty! The bed is super large and the shower is very comfortable. The only problem is probably the Wi-Fi, a bit slow and difficult to catch the signal in rooms.

Friendly service and the room is clean. I had breakfast, the croissant is so great! They also have shuttle service, it’s convenient to go to the airport.

Disgusting with every sense of the word. Disrespectful. Unprofessional. The whole stay was a disaster. My worst stay in any hotel I have ever stayed in. Let’s start with housekeeping. The first room had a spider in the bathroom. When I changed the room, the second room had insects on the walls. I literally checked out and went to the airport 4 hours prior to my flight just to get away from the hotel. I?m willing to bet that most rooms are this dirty since both rooms I?ve been in were disgusting. Let’s talk about disrespectful and unprofessional. Now I understand that the staff might not be fluent in English, but they MUST have the decency, willingness and patience to help customers understand what they are saying. I called room service twice, and when they had a hard time explaining things to me, they guy said something in Italian and then hung up. RUDE. VERY RUDE. I literally had to call a third time and tell him not to hang up and slowly try to explain to me where my food is and how long is it going to take. It can?t be that a customer is willing and has more patience than the staff. Finally, the room service menu was very light. Needs more option. Literally they only had one pizza, fries, soup I think and maybe one other option. I have never been to a hotel where they didn?t have at least a burger option and a club sandwich option. But compared to my first two points, this one seems less important right now. I will DEFINITELY NEVER be coming back to stay at this hotel.