Hotel berhampiran Olive Branch City Park, Olive Branch

This was the third stay at this hotel in a year where I had the same experience of having to unload a week's travel luggage for my wife and I from my car with no luggage carts available from the hotel. This hotel with over 170 rooms only has a total of 3 luggage carts and they are never available as the lucky few who snag one keeps it in their room so they will have one when they go to check out. The local workers are embarrassed about it and one of the front desk workers kindly volunteered to help my wife and I unload the car by hand and carry each piece to the elevator and room. I don't see this issue as just a local problem, it is a HILTON problem that they won't address, and it is ruining their reputation. I just cancelled out all of my current reservations at the Hilton Garden Inn and it will be many moons before I ever book at one again. I wanted to upload a picture of one of their luggage carts but I never saw one the whole time I was there.

The first room offered had a broken and unusable shower which should have been noticed if the room had been properly cleaned. Bath had black hairs in it. Second room was on other side of building so was facing the road and noisy. The bed was comfortable but felt damp. The fridge had broken shelf bits in it, and the micro door lock very hard to open. If you asked at Reception, you could get complimentary bottled water. The lady on late afternoon evening was friendly, but the breakfast team most definitely were not. Breakfast was limited with burrito and baps/croissant with ham/cheese that you could warm-up in the micro if you like that sort of thing. Oatmeal, toast or bagels otherwise. There wasn't any milk for tea but they did have Earl Grey.. The hotel was not spotless but there were drums of wipes by the lift which was good so you could clean things for yourself. The gym was small but kit was OK with two treadmills, a stepper and electronic barbells.

Salah satu hotel terbaik yang pernah kami menginap. Sangat santai dan apa yang kami cari. Kolam itu terlalu sejuk, tetapi cantik dan bersih. Perkhidmatan pelanggan dan sarapan pagi yang sangat baik. Hotel kegemaran saya yang baru.

They shouldn't even bother to be claiming they have a breakfast because it was nothing but a joke, as you can see in the photos I took when we went have the breakfast we had been told was from 6am - 9am. All the food that was present when we got there at 7am were 3 small packaged muffins (I took the photo showing the one that was left after we took 2 of them) and a few granola bars. That was it. No sign of even containers of the other items they deceptively show in their photos (e.g. no cereal containers, no fruit, no pastries). There was coffee but 2 of the 4 dispensers on the juice machine were labelled with signs reading ”No Work”, and the ones that did work contained watered down juice. There was a small refrigerator on the counter which I opened only to find it completely empty. It was obvious that they never intended anyone to really eat breakfast because the chairs in the dining area were upside down on top of the tables. The the price we paid to stay there, we expected more, much more. The only reason I gave this review 2 stars instead of 1 is that the room was clean and the bed was comfortable.

First and foremost, the property appears aesthetically pleasing due to its newness, and the housekeeping team is doing its best. They are efficient, friendly, and always sporting pleasant smiles. The check-in process was initially smooth, with the front desk staff being friendly, smiling, and professional. However, that marked the beginning of a steep decline in my experience. Despite my simple requests, such as a few extra hangers, I endured the front desk staff's contemptuous treatment several times. Each time, they made me feel like I was making an outrageous and unreasonable demand, responding with scowls and consistently delivering rude retorts. Unsurprisingly, my pleas for hangers fell on deaf ears, and I was left empty-handed. My quest for quarters to use the Laundry Room proved equally exasperating. Each interaction with the front desk staff was met with curt and dismissive replies. Initially, I was assured quarters would be available when the manager arrived, typically around 9:30 AM. However, when I returned at 9:45 AM, I was informed that the manager was strolling the grounds. It should have been the staff's responsibility to request quarters from the manager upon their arrival, ensuring they were readily available for me. Instead, I was told to come back later. Astonishingly, even my wife received conflicting information when she made inquiries. Upon my return, I was greeted with yet another impolite response. The irony was that my clothes suffered the fate of a wet and broken washing machine. While I would typically attribute this to an unfortunate mishap, it seemed fitting given the consistently abysmal level of service I encountered. Although the breakfast itself was of excellent quality and freshness, the demeanor of the breakfast bar staff left much to be desired. Fortunately, as mentioned earlier, the hotel's novelty and cleanliness allowed for a somewhat enjoyable stay. Nevertheless, we resorted to using side doors to avoid further contact with the front desk. Lastly, there were glaring indicators that the staff needed more competence and diligence. The pool displayed a revolting shade of green, signaling negligence by those responsible. Additionally, one of the doors remained out of service, causing inconvenience. To top it off, the shower revealed a broken and empty shampoo bottle, showcasing a blatant disregard for attention to detail. Following the incident with the washing machine, I felt compelled to express my concerns to the General Manager. Unfortunately, his response indicated a sense of helplessness, despite his awareness of the issues. I genuinely pity him for his inability to rectify the situation. Moreover, I refuse to take the mistreatment personally, as I observed the front desk staff consistently subjecting other customers to similarly unpleasant experiences.

I stayed at this hotel with my daughter last weekend 7/29. We were really tired when we arrived and went straight to bed. The next morning I realized some major issues and talked to the front office about it. I even sent videos and pictures to the Custodial manager that was on duty. She was very apologetic & so was the lady working the front desk. But when the manager, I think his name was Corey, came out…. HIS ATTITUDE WAS HORRIBLE. As a matter of fact, I didn’t know he was the manager earlier when I saw him walked in, but when I said “Good Morning” he just kept walking. So maybe he was having a bad day.. REGARDLESS, that’s not my fault. He offered to give me some points, but for the issue I had, that just didn’t suffice at all!! He made no efforts to do anything else even after I expressed the fact that I wasn’t pleased. And I said it in a nice way, but I received Nothing but a BAD ATTITUDE in return!! I’m not sharing the video on here, only because the Breakfast Lady was outstanding.. and the front desk worker was a sweetheart….. But that manager was the WORST 👎🏾

Home2 Suites Southaven is a great hotel to stay. The hotel is in a great location. The hotel is surrounded by lots of shopping and lots of restaurants. The hotel is located off the highway and accessible to all of your needs.

Hotel yang bagus, lokasi yang baik dan sangat bersih

Very nice, clean property. Large room, comfortable bed. Had a couch, ”coffee table” in the room, which is unusual. Good night of sleep. Breakfast was somewhat limited. If the hotel experienced full occupancy I would think that parking would be a problem. Management needs to, somehow, monitor/control smoking of illegal items. Price was a little more than we like to pay, but it was a little nicer than some of the less expensive properties.

After reading reviews of other Memphis and Southaven area hotels, I thought it’d be best if we stayed a little outside of the area- and I was right. The area was quiet and a bit off the path from everything but not too far away. The hotel itself was really nice. The only downside was that the beds were a bit uncomfortable but I can take that over having to worry about safety and cleanliness any day. The lobby was clean, the staff was welcoming and friendly, the rooms were cleaned to perfection- we didn’t find anything out of place or nasty/dirty. I even received a text from Mary a little while after check-in asking if everything was okay with the room. I really liked staying here. The breakfast was a good assortment of choices, the dining area was clean, and the ladies kept checking in to restock items that were low. No complaints!!! Would definitely stay here again!!!