Hotel berhampiran Rising Field Hakuba, Omachi

We were travelling to hakuba in the mid summer. Greeted with a very attentive staff helping with the luggages while I waited for my partner to park his car. Yet for another younger checkin staff, he did not explain anything about the facilities and while I was asking for more information, he kind of despised us for booking thru this platform during the conversation… as a Marriott member, this is not the Marriott standard as I would expect. The room was clean and spacious, and there were welcome snacks at the lobby. For the onsen, it smelled like a warmed swimming pool instead of the traditional ones. Saw a few visitors going in without taking a shower … not the hotel’s fault for these wild behaviours but perhaps sticking a more obvious sign with multiple languages explaining that shower is required before onsen may help.

The hotel has a wooden charm about it. It had a very nice onsen which is well managed and with outdoor snow experience. The view from the hotel was amazing, you could see the entire mountain range and valley.It was total bliss. The hotel staff was kind and cooperative.Its located 15 min walk from the station and I would recommend you take that walk as it's very scenic ( if you have less luggage). The breakfast was good and the coffee was very good. I would like to visit this town again someday.The price was a very good value for room and facilities.

這次入住《織花溫泉♨️旅館》，讓我感覺到日式酒店服務態度很周到，果然是觀光大國⋯⋯朝食&夕食都擺盤精緻，同行家人對此讚不絕口⋯⋯希望明年規劃滑雪行程中，也能入住，再次回味酒店人員周到的服務～

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

Good location for the start off Japan alpine route from shinano omachi. The hotel is near the station just three minutes. The room Is not too narrow . Yeah, there is public onsen too

Good location near the train station.Not far from the big mart. But they don't offer us the forward baggage transfer to Hotel Tateyama,perhaps she doesn't know. The room is traditional Japanese,I like. But the smell is not quite clean,I smell someone smoked. The roof top is nice and the staff are very kind and welcome us.

We thoroughly enjoyed our stay at Hotel Sierra Resort, Hakuba when we visited in February. The hotel itself is beautiful, well maintained and offers a lot to its visitors. The hotel is set outside of the main town in it's own little secluded area. This can be a plus and minus - Positive because the resort is so beautiful and away from the hustle and bustle, negative as it can at times be difficult to access transport to and from town (restaurants, bars, ski fields, etc). The hotel offers a shuttle bus in the evenings to take you into town, although you need to book in there and back, which can be restrictive of your time at dinner, etc as you have to decide on a return time. The shuttle bus doesn't stop near all restaurants, so you could be walking in the dark/cold to your reservation and then waiting in the cold for the return bus. Keep this in mind - a lot of the time we found it more convenient to order a taxi, although these can be hard to come by and expensive! The Ski shuttle bus picks up/drops off at the hotel each day. Buses are busy and there are no racks for ski/board gear - you need to carry everything onto the bus with you, which can be very squishy as the buses get quite full. We found Tsugaike to be the closest and most convenient ski field to the hotel. The staff at the hotel were always very friendly and helpful. Language barriers existed, although staff would always ensure they had assisted you by the end of the conversation, you just have to allow a little more time in your schedule to organise and make your plans. This also allowed us time to learn some simple Japanese which assisted us when communicating with the staff. Sierra Hotel offers complimentary food at different times throughout the day, served in the main lobby area - curries, rice, soup, etc. This is so convenient when you get back from the ski fields and just want a small bite to eat before dinner. Hotel also offers complimentary wine, tea and ice creams. Breakfast - great selection of Japanese and Western food. We thoroughly enjoyed breakfast each morning. There were always new things to try each day - eg: different soups (pumpkin, corn), also beautiful views outside. Dinner - we had dinner at the hotel one night from the A La Carte menu. Also thoroughly enjoyed our meals (Pasta, calamari, soup, fries, etc). Rooms were big, very comfortable and warm with special heating. Beautiful views of the snow and areas around the hotel. Our favourite part of the resort was the beautiful public and private onsens made up of pure mineral water. The private onsens need to be booked in ahead of time which the hotel allows each morning - you will need to be quick to make a booking. We would definitely recommend Hotel Sierra Resort and would stay here again. Thank you to the staff for an enjoyable stay! :)

Amazing views from the bath and rooms. It snowed heavily when we arrived and departed and the staff kindly offered to guide guests to the station at 9am. Truly, without which, we might have been in real danger as visibility was poor and it was very difficult to walk and follow the trail when markers are under snow. Snowshoes and poles are available for rent at 1000yen per person per day. Remember to bring your own toothbrushes, towels and yukata/pajamas as these must be bought or rented. Nevertheless, our stay was unquestionably an unforgettable one. I would like to thank the staff for sending to my last hotel in Japan, the spectacles I had forgotten at the sink. Unmatched service. Do not miss out on this chance to make an unforgettable memory!

Visited in June 2019. The hotel was clean and satisfied all our basic needs during our stay there. Didn't give a 5* because the furniture was a little dated. He meals were delicious and the staff members were professional and friendly. Would stay there again if l were to visit again.