Homewood Suites by Hilton Omaha-Downtown

We had a reservation book far in advance but when we showed up at the hotel they allowed an extended stay to have our room. This kind of makes a reservation for a particular set up pointless. We were traveling as a family and it made the start of our trip unnecessarily hard. The front desk was apologetic but once again makes a reservation a bit pointless if you don’t honor it.

I called prior about the pool to make sure it was working. When we got there it was no longer working so we got to share the neighbor pool with 50 other kids and it was cold. I stepped on GLASS that was in our room and had to dig it out of my foot. Thankful it didn’t happen to our 1 year old.

Very clean and housekeeping staff were very kind. I wish we would have been told the pool would be closed. When I booked, it said hot tub was closed, not the entire pool area while they cemented the hot tub over. I’m glad we could use the pool across, but it was very cold and hard to go bs k and forth wet.

This was a great stopover hotel on our long road trip. The hotel was easy to get to and parking was a breeze (though there is a charge). The only thing that brought my review down a tiny bit is the pool room and the water in the pool was pretty cold for being advertised as a heated indoor pool. We only made it about 30 minutes before the shivering was too much.

The hotel renovations look great! The room was clean and the bed was comfortable. I really enjoyed having a full size refrigerator in our suite. Each staff member that I interacted with was friendly and helpful. It was walking distance to Old Market, the riverfront, and across the street from Charles Schwab field. The breakfast area was clean and had plenty of options. I will stay here again next visit to Omaha.

Stayed in king suite room with my daughter. The room was spotless. Full kitchen. Loved the ceiling fan above the bed. Large selection of breakfast items including omelets. Couch was stiff. Shower was cold at 9am. Disappointed in $10 a day parking to park in their parking lot. Overall a nice place.

Extremely comfortable place to stay. Easy to find and easy parking. Only complain is the shower only got luke warm and the front desk guy at check in was incredibly unfriendly

The only reason I chose this hotel was for the hot tub, but then I checked in to find out the hot tub is permanently closed. I went to take a shower and the water was cold and there was black stuff coming from the drain. I waited over 3 hours for maintenence to show up. I then checked out a day early and went to a different hotel.

From pre-check in communication, to the friendly front desk staff who were able to secure us a room earlier than the posted check in time, to the attentive staff in the breakfast area and at the Wednesday evening reception, to the pleasant employees we encountered in elevators, hallways, etc., everyone we interacted with was happy, courteous, and seemed genuinely interested in ensuring we had a pleasant stay. We got a great lunch recommendation, too! Top notch service, all the way around. We'll definitely look to stay here the next time we're in Omaha!