Odyssey40923014413
July 7, 2023
We booked a beautiful room with terrace directly after finding out our original room didn’t have one. The parking is a little way away, no problem, they valet parked for us, and the room was gorgeous, very stylish and spacious. Breakfast was amazing. BUT, I got the feeling that the whole hotel was being run by amateurs, from the receptionist, who took forever to check us in, seeming to get very flustered at everything, to the staff at breakfast running around like headless chickens ignoring you. The only decent member of staff was the bell boy / valet who seemed pretty switched on and helpful. After being ignored for half an hour at breakfast, I went up to a waitress to ask for some water. I asked for water, Agua, wasser, I even pointed at someone’s bottle, but just a blank stare back. An American woman told me that she’d been staying there for years and that this year service was a disaster. Sort it out Amalia. On the plus side, we were not disturbed at all by beach bar music, it seemed y9 be switched off about 11