Hotel berhampiran Maiko Dept. Store, Kaunti Orange

There were no toothbrushes nor toothpaste. There was no ref and microwave. Other than that, everything was nice. There was free breakfast. There is a swimming pool. The thing I liked the most was the free shuttle to Disneyland. I loved my stay here!!

Hotel is close to Disneyland. Kids liked the water slide. Customer has room for improvement. Waiting an hour to find booking is unacceptable, management could have resolved issue more professionaly with trip.com Customers should never have to contact trip.com and the hotel to resolve a booking problem. Trip.com made things right…but experience was lame.

Awesome service surprisingly nice super clean

Hotel is quite new and very clean, but needing maintenance with some of their equipment. When we checked in, there was only a room available facing the highway. It was so noisy and added with the construction that's currently goin on, it was unbearable. So we asked to move to another room away from the highway. We managed to move to another room, checked into the room, and found out that the food disposal machine was broken as the previous guest who stayed in has put in a plastic cap cover into the food disposal machine. We had to call the maintenance to take it out. After it was taken out, we found out that the machine was broken and when the food disposal machine was turned on, the whole kitchen sink shakes and gives a very loud noise. We asked hotel to put us in a different room but rooms were unavailable. We suggested to have the maintenance team switched the disposal machine from another available rooms that is empty, but they were unable to do so. Because of this, our whole stay was quite unbearable, as whenever we enter our room, we had to smell the wet garbage that was supposed to go into the disposal machine for our next 8 days there (we booked our stay for 10 days). We asked few times to the front desk if they can fix it, they can't do anything about it as they said they have no idea when the parts will arrive. Not only that, I thought Marriott has a No noise policy after 10p.m as stated in their hotel stay policy, and no guests should be partying at the pool area. However, on the night that we stayed there, about 12 plus people plus kids was partying down next to the pool and it was really loud and they stayed till about 11.30p.m. When we called the front desk to complaint, there's no one picking up the phone. The flooring of each floor was also very thin as when the upstairs guests was moving on around or dragged the heavy metal chairs, the noise was just really bad. We had to call the front desk at midnight and an unfriendly night front desk gentleman was not helpful and not keen on resolving the problem. Till after my 2-3 night calls more for the next few days then the noise subsided. One of the morning front desk was really nice though. I can't remember her name but when I told her about the problem, she right away was understanding and note the problem and said will resolve the problem. After that, the noise was really manageable. Perhaps hotel should put something under those chairs so when its dragged around the room, it doesn't make so much noise to the room below. Hotel does not offer any resolution for the food disposal, not managing their hotel No noise policy well, and only a handful of the front desk person was nice. Being a Titanium Elite member and stayed with so many Marriott hotel for the past 20 years, its definitely been the most disturbing & disappointing stay. Not only we get sleepless nights, we get smelly room to stay in as well. If it was not a pre-booked stay, we would have moved to an

Nice. We had a few minor few problems but two employes, Christy and Patty, stepped way up to take care of us, we couldn't had nicer and better people helping us than them. The only negative about is ”The Bistro” prices are way to high but you can walk a block either way from the hotel and there was great places to eat.

真心不錯， 每次到了這邊都會選擇這家酒店， 就一點，停車24 塊一晚， 還是有點小貴， 酒店過一條馬路，走路3 分鐘， 有煎包，快餐，日本拉麪， 吃飯很方便，門前有個大的人工湖， 湖景房還是很不錯的， 每次來都去要湖景房

環境：套間，有玄關櫃、分隔櫃，馬桶、浴室分兩間。夠寬敞。 設施：訂了帶沙發床的房，衣櫃有一床備用床罩、毯子，找前台加了一份床品，相當於連沙發共2張床，加上2大床共4張，適合帶孩子的家庭。 自助早餐沒什麼新意，不過不失。 收停車費，19美元一天，沒有人檢查進場出場的。目前遇到衹有加州的酒店還收停車費。 服務還滿意，整體挺乾淨。

I had booked a king suite room for one night for my son, my husband and I. when I walked in I totally thought I had walked into the wrong room. It was dirty. I have a one year old son whom I didn’t let roam free on the floor because there was a bunch of crumbs, a dried up piece of half eaten bread by the tv stand, and just a bunch of trash in the floor. I took pictures as well.

Nice and clean hotel, check in was only took 3 minute. Has starbuck in the lobby, asian supermarket and restaurants just 2 min walk

Warm pool was great! To reserve the tennis court, ResortPass didn't ask the booking number, so the worker helped me.