Comfort Inn & Suites Orem - Provo

The room is clean and comfortable. The staffs are friendly and helpful.

Front desk agent Andrew was amazing, on top of everything and even 1 step ahead, kind, and welcoming. Beds were comfortable, room smelt a little muggy and that didn't go away. Other hotels usually don't clean automatically if staying for more than 1 night so we were not prepared and didn't get back to room til late, we had to remake sofa bed late and got a phone call we were being too loud, not the hotel's fault but not ours either as we were not expecting it to have been folded up and put away. Housekeeping also did not replace hand towels/towels they took so we were short, I'm sure we could have asked for more and it wouldn't have been a problem but not expecting it coming in so late after a long day when we had an early morning was a tad of an inconvenience but again not their fault, it was a communication thing. Breakfast was good, warm and well stocked. Only issue was parking, hopefully this can be addressed at some point, when we got back after an outing at midnight there was no parking, they had 2 large trailers taking up an entire row of parking, was told by front desk to park in tesla parking and in the morning a gentleman was calling a tow truck to tow any non tesla cars, thank goodness we overheard a commotion about this and went to move our car but that should not be happening.

The tub was obviously not cleaned and just didn’t feel like a clean place to stay in. I will definitely not be returning.

This is a relatively new facility with an outstanding location for Utah Valley University and a new LDS temple. It is very clean and safe. The breakfast was OK but not great. It was typical of hotels under the Choice brand. Many restaurants and shopping opportunities are close as well as access to Interstate 15.

Room was ok but security lock wasn’t working properly and asked to fix they said you have to jimmy it. People who suffer with anxiety and needing to be secure was inefficient. Found parts of hotel run down and didn’t seem like they were fixing the areas just covering up. Staff was amazing trying to deal with what they had so unfortunate for them.

Staff was friendly , everything is very clean , but very loud , and property needs updates to doors, gym, and pool doors but it is cheaper to stay here than other places .

The staff was amazing ******* you advertise the wrong room to me so I ended up having to pay more to cover the cost of the room in your pictures! Shame on you!!!

The towels were worn with some bare spots and very stained. The room walls were scratched. The beds were very comfortable, so that was good. I went on a pretty slow weekend, there were not a lot of guests there. But of course they put us closest to the lobby and right under another family. I don't know why hotels always do that. The people above us were pretty loud, but I didn't have the energy to pack up and asked to be moved. The pool is in bad shape. The hot tub finish is peeling and flaking off, creating sharp pieces everywhere along the bench and bottom I actually scraped my leg and foot on the peeling finish. Not safe. I wouldn't stay here again.

The property is just off University Parkway which means it is by everything. The rooms are comfortable and with a full house, you couldn't hear your neighbors which is kind of remarkable. I was to tired to explore the facilities but they seem fine, I'll have to do that the next time I stay.