Grand Hotel Orlando at Universal Blvd

Arrived and the refrigerator was not working, nor was the tv remote. Maintenance came the refrigerator had been turned off and the remote needed batteries. Done. Then went to Brush my teeth and the water was leaking into cabinet. Called maintenance again and they said they would repair the next day. Went to take shuttle to universal. The bus was late and smelled like gas. Picked us up late as well. The breakfast was very simple and nothing to rave about. The clerk at the front desk was very quiet and unfriendly. All in all wouldn’t recommend but location was good.

10mins away to universal studio and shuttle bus available. The hotel was great. Just that the phone call to house keeping is not reachable, you may need to walk to reception if you have any request or queries. Overall is good, will come again definitely.

Room service so bad . Not clean and not everyday Come to clean our room. Dirty . Not recommended for family with kids

The facility itself was good overall. There was no coffee maker or microwaves in the rooms. The breakfast was the same thing everyday. Other than that the location was great, there's a wawa across the street. A smokehouse pizzeria massage parlor.

Asked to change sheets put the same sheets on the bed, breakfast was nasty hard pancakes and milk taste spoiled, just a horrible experience never again.

Good decent hotel, not too much noise. Staff was great and breakfast was fine

It was a great room. The forst room the ac was messed up but it didnt take long for them to switch rooms. Both room was extremely cleans so that was amazing.

The place is huge and they have a lot of rooms to accommodate guests.

Stayed here for a few days , good location, decent size rooms and staff was very nice!