Osaka Marriott Miyako Hotel

The hotel's attentive staff offers excellent service, including family-friendly amenities. It has a convenient location with stunning city views. Guests appreciate the spacious, clean, and comfortable rooms.

Our 2nd visit to Marriott, we stayed here for 3 nights and three things we don’t like: 1. During Day 1 checked in we were given discounted voucher for buffet dinner, next day when we want to know more it at the floor 19 restaurant, this male staff （dressed like a restaurant manager) named “水月” just ignore our appearance and all the time focus at PC, pretending never see us until I speak Japanese, this is a very rude approaching; we kind of feel the ****** if you are non Japanese. He doesn’t even feel sorry when let customers waiting for him. When we asking him some questions about the buffet he showed us a blur face. I wonder how he can make this position. 2. When we check out, a young male staff just read out my name from their system when we returning the room card without any greeting or using Mr/Ms, asking about the feedback of stay, no smiling, in a very cold manner. A vast different when we check out at Kyoto 3. Our stay come with daily breakfast, the breakfast is same for 3 days…and food topping up is very slow. Overall, as a 5 star hotel, it’s not a pleasant stay, room carpet is out dated too. By the way, I’m a Bonvoy member. I think Marriot should series review this branch service standard and enhance the staff training.

Excellent location Marvellous view Room size is big Breakfast is good