Hotel Keihan Universal Tower

The hotel location is very close to USJ, USJ train station and to the USJ shopping center(5 min walk or less). Very easy to find places to eat and shop. The hotel staff is hit or miss, with some going out their way to help and others who avoid helping. They do not allow pre-check in, so all guests must wait until the 3p to check-in, creating a huge line from 3p-4p. They do not bring your bags to your room either. The room itself was big but the bath had hair under the soaps prior tonus using the bathroom, meaning the cleaning was not done properly. The toilet did not flush properly The trundle bed underneath was stained in multiple spots. The AC doesn't work properly it's hot in the room during the day, even with AC on full blast. and the AC caused my entire family to have allergies. The pillows are uncomfortable and have seeds/beans in them instead of foam or feathers. The onsen and spa facilities were nice but could get crowded after USJ closing. hotel does not deserve the 4 star rating and should be 3 stars if that. I would recommend staying at another hotel near by with better ratings and facilities.

Best hotel.if you want to.visit the universal studio.japan. its located next to USJ and also universal city station so easy for you to explore osaka. As this hotel.located in universal city walk, you will not go hungry for sure. So many food option

It was a great experience with my family. The location is perfect, and the all staff are very polite and helpful.