Mercure Tokyu Stay Osaka Namba

Great hotel, great location. Comfortable beds. My room had a view of the bustling street which was an added plus. It is true that everything is very dark, so I had difficulty finding the light switch for one of the lights, as the switch was black on a black shelf. The corridors are also very dark so it may be hard to find your way to your room the first time but after that its ok. I don't mind the darkness, you get used to it after a while. Front desk stuff were ok - not exceptionally friendly, but adequate.

The hotel is in a good location, not far from the subway station. The hallway is a bit dark, but it’s not a problem. There was a little dust in the room.

We had a really enjoyable 4-night stay at Mercure Tokyu Stay Osaka Namba. The room was clean, modern, and comfortable, and the housekeeping team kept everything spotless throughout our stay. The location was excellent — just a few minutes’ walk to shopping and plenty of shops and eateries nearby, which made exploring Osaka very convenient. Service staff were all very friendly and efficient, and they were always ready to help with directions or recommendations. Overall, a pleasant and comfortable stay. We would happily return the next time we visit Osaka.

This hotel is truly splendid! From the moment we arrived, a staff member guided us to the reception. Many staff speak English and are very helpful, which makes check-in smooth and comfortable for tourists. The 2nd floor has a great common area with a pool table, gym, smoking room, and plenty of tables, chairs, and sofas where you can relax or hang out. There’s also a wide range of useful items available for guests to borrow — hair curlers, nail clippers, charging cables and more. The location is unbeatable too. A convenience store is right outside the hotel, and it’s just a short walk to both Shinsaibashi and Dotonbori — perfect for shopping and food. One thing I really appreciated: the room fridge doesn’t have a freezer, and I bought ice cream. The staff kindly stored it in their freezer and gave me a tag to collect it anytime. So thoughtful! Other helpful facilities: • Luggage weighing scale on the 1st floor • Microwave, forks, spoons, and wet tissues available downstairs • Daily mineral water and towel replenishment We booked a family room and loved the convenience of having a washing machine inside — we washed and dried clothes every day! The shower and toilet are also separated, which is wonderful for families. The amenities are top-notch too — hairdryer, curler, and shower head are all from Refa. Very premium and nice to use! Overall, we had such a comfortable and happy stay. We absolutely loved it here and would definitely come back again! ❤️

This is the worst hotel I have ever stayed at. The service from the “Duty Manager,” **************, was extremely disappointing — she was unfriendly, unhelpful, inflexible, and unprofessional, with a very stubborn attitude. The room lighting was extremely dim and dark, making it difficult to apply makeup or even see inside your luggage. There was also no full-length mirror available, which is very inconvenient, especially for female guests. Overall, a very frustrating experience. The breakfast tasted terrible and offered very few options. We expected much more, especially given the high price we were charged.

Fancy hotel , location is perfect . Got washing machine and dryer in the room Will consider rebook this hotel if I comeback Ōsaka