Hotel berhampiran New Winthorpes, Osbourn

I stayed at this property for my bday for 6 nights. Check in was lovely, we were greeted by Antonio and Kyle who parked our car for us and offered us prosecco. Melicia greeted us and really helped to ensure our stay was a great one. On the surface the property the grounds are beautiful, but it could benefit from some updates. We checked into our room which was very nice. After noticing a couple of issues with the room we were quickly assisted by Melicia and we changed rooms. We had an oceanview one bedroom which was lovely and spacious. The room was cleaned very well daily by housekeeping. We drink a lot of water, so they always kept us well stocked. The hotel has a full service restaurant and bar which can be convenient. The hot tub was well utilized by us. There was a lot of seaweed, but the staff worked hard every single morning to remove as much as much as possible. We went to Prickly pear where the beach is alot nicer and clear. The location of the hotel is close to town, Dickenson bay beach and Le bistro restaraunt. Antonio did up our room for my birthday which was really nice. I would definitely stay here again, but would also love to see it once they refresh the rooms a little bit. A huge thanks to Melicia, Antonia and Kyle and really all of the staff we interacted where pleasent and helpful.

We had a wonderful stay with Jacquie and her team at the villas at sunset lane. The rooms and bathrooms were large,well equipped with comfy beds and efficient a/c and ceiling fan. Jacquie is an amazing host and an excellent cook. Continental breakfasts were lovely but we did treat ourselves to omelettes for breakfast a couple of times and they were amazing. We also ate dinner at the villas in two occasions and they were very tasty. We certainly didn't go hungry. The villas are very clean and the staff team are friendly and helpful. Pool is lovely and also kept extremely clean. Jacquie is a perfect host who helped with sorting out the puncture we got on our hire car plus made dinner reservations and excursion reservations. The area is quiet but is 10 mins walk from the beach and a short drive into St Johns. Best rum punch on the island!!! I would definitely stay there again.

Had a fantastic stay at the Cortsland Hotel. I stayed there for two nights at the beginning and end of my holiday for easy transfers to the airport. The first room I stayed in had a patio with seating. Rooms have ironing board and iron. Kettle with teas, coffee etc. The room was a fantastic size and bed was comfortable. The air conditioning was superb. The second room I stayed in had a kitchen that was accessed through glass sliding doors. Washing up liquid supplied. Extensive range of crockery and utensils. This room was massive. The hotel is immaculate. Pool is large with seating and comfortable loungers. I had this area to myself during my stay. All hotel staff were incredibly friendly and welcoming. On arrival I was too late for dinner. Emily ordered me a pizza and drove me to collect this. I only ate breakfast here. It was a buffet breakfast and had fruit, orange juice, cereals, teas and coffee on offer. The hot choices included scrambled eggs, sausage, bacon and herb potatoes. There is a bar near the hotel offering food and drinks that can be accessed from the back gate of the hotel. The gardens are well maintained and extensive. I also ran out of cigarettes during my final stay. Hazel, the hotel owner, personally drove me to the supermarket to buy these. Shout out to Donny and Kella who made me feel welcome. I stayed here myself and felt incredibly safe. The bar was not open but drinks could be ordered at the reception. I would highly recommend this hotel. Customer service was second to none.

My husband and I had a fantastic staycation at the newly opened Royalton Chic. The property was beautifully renovated with excellent guest areas all set on an excellent white sand beach. The young staff were enthusiastic and friendly. Service standards were above average. The food at all restaurants was of a premium standard. We were particularly pleased with the fabulous Caribbean cuisine this was a superb treat.

On the booking it asks for “special request”, (we asked for 1 hour early check in if possible because of our plane arrival time) and when we arrived she said it wasn’t possible. No problem! We know sometimes it isn’t possible. Went to the bar without complaint for an hour until the 3pm time she gave us to retrieve the key. When we got there we saw the original receptionist was on phone so I spoke to the colleague next to her (A family was sitting in lobby but no one at the reception desk). I said hello and told the colleague we had checked in but were back as instructed to get the room key, please. I was polite (In customer service 25 yrs). She said “ok I’ll need to ask her” and turned to the woman on phone (not sure if she interrupted her) and suddenly the woman on phone stood up and yelled at me “ma’am I’m going to need you to go ahead and take a seat!”. Like I was some unruly passenger on an airplane?? My husband was ready to tell her off and leave, but I chose not to further escalate the situation. I won’t allow anyone to bait me into meeting them on the low road. Once settled, I went back and said how she spoke to me was not ok and I had done nothing deserving of such treatment. She said “I’m sorry you’re offended” (not a real apology). I told her that actually it seemed as though my presence somehow offended her because I hadn’t even spoken to her. She said it was because she was already helping the other people in the lobby. I pointed out that I had no idea that she was helping them as they were not at the counter, and anyhow my inquiry was to her colleague (who wasn’t on the phone or speaking to anyone else), NOT her, so it made no difference. This time she apologized for “upsetting me” and said she did not want to damper our stay. Better, but too late, the unprovoked behavior ruined the stay. Asked or 1 hour late check out because of our flight departure time, which is normal in most 4 star hotels, and they did give it to us. We are from St Martin here visiting Antiguan friends. They brought us here for dinner the night before and we loved the location so decided to book. Safe to say, not how we expected to be treated, not 4 stars, never coming back. Rooms need updating, no washcloths, no water pressure. Woken at 7:30am by staff using a leaf blower outside the building. The beach is lovely, but for us that was it. Stayed on July 6, 24

Good day, I hope everyone reading this is in good health, let me start by saying when i got to the hotel and checked in, it was then disclosed to me the hotel is under renovations and the elevator is not working! After climbing three flight of stairs got to room which was clean and well made, there was two towels and one wash cloth for two people, fine. Went back down to front desk to ask questions and was met by Carlos that seemed more occupied with a security issue and talking on his phone on whattsap. I asked this gentleman if there was any water available for sale, his response was NAH IT HAVE ALL KIND OF PLACE OUTSIDE OPEN YOU CAN BUY WATER OUT THERE!! Fine. Told them tv is not working the next morning and can i have fresh towels with Two wash cloths, on my return from meetings at 1:30 pm that was not done. I walked back down the 3 flight of stairs and made requests again, also told the front desk personnel i was going to get a quick lunch and could this be completed before my wife gets back from her meeting, i was assured it would be done. 2 hours later on return to the room the ac was turned off and the tv was still not working, so i called the front desk to complain yet again, sat on porch to have lunch ( this is after turning ac back on ) for about half an hour before my wife went inside and told me be careful when you come inside the room is FLOODING!!! and to my surprise to room was flooding from the ac! I have video proof of my wife with the house keepers mop and bucket trying to save the day. I immediately went back down to the front desk to show the staff the video, and actually raised my voice when Carlos now asked, DO YOU NEED SOME ASSISTANCE ??????? I ASKED REALLY !!!!!!! I been screaming that from last night!!!! Then the angel of mercy came to my assistance, Latoya!!! This young lady went above and beyond to accommodate us, She even went out of her way to take us to our new hotel ( The Royalton ) which was an amazing experience. This hotel will lose a great asset if this young lady was to leave. All in all I would not recommend this GOVERNMENT MANAGED HOTEL to anyone until all major renovations in what could be an amazing hotel. Regards Lincoln Adams