Hotel berhampiran Vysoká Škola Báňská-technická Univerzita Ostrava, Ostrava

Wouldn't recommend for more than a quick stopover which is what I did. It is convenient for the main station in comparison to other hotels in Ostrava, but is showing its age and doesn't seem to know what category it sits in. Is it budget or is it trying to be something it isn't? The room I had was rather dated although I believe there are some refurbished rooms available. Haven't seen some of the items like the beige hairdryer in hotels for many years! A small shower with some poor fittings, plug sockets nowhere near the bed and non functioning air conditioning. Luckily the windows opened. I slept okay but I was tired anyway so that was probably half the reason! Place was cheap and clean so if this is what you are after then go for it.

Hotel is a SCAM with terrible service. I arrived on a 2 day business trip to the hotel, right from the first impression it didn't felt like a 4 star hotel. Room was very small with old (not in good way) furniture with no air condition and a small window that prevented most of the air to come inside. Later on I discovered that the hot water in the shower is not working, the front desk refused to believe me but after I insisted they said that they checked and the hotel's boiler is working and in the first floor there is hot water. I was explained that the pipes are old and I need some patience. After 10 minutes of cold water in the shower I asked to move to a different room in the first floor. The service desk refused and offered to fix the problem in the next day. I asked to leave the hotel due to the problem and get my money back. They agreed and told me it will be handled in the next morning. The next day they told me they have issues with the refund and it will take a few days. After I left the city I called again about the refund and they said that the manager decided not to refund me because there wasn't a problem. What a SCAM !!! avoid at all costs.

Disappointed doesn’t cover it. I’ve stayed before and it’s a good quality hotel. But what to make of a 4 star hotel that accepts your booking at its normal rate without telling you that all the facilities it has that make it a 4 star - little things like the bar, the restaurant, the gym, room service, etc - won’t be working for the duration of your stay? So as my biog says “you get what you pay for”…only here I did not get what I paid for. I got a 2 star hotel experience for a 4 star hotel price. But it’s the dishonesty of the management that sticks in my craw. They knew they were selling me a substandard experience from their norm yet didn’t have the grace to let me know or to adjust the price to reflect what they were actually selling me. My experience aside: the room was good quality and the three members of staff we met in this ghost town hotel were truly excellent and helpful. Can’t praise them more. When I said we were checking out after 1 night of a scheduled 5 night stay they facilitated this and made the process easy. But the honest thing to have done would have been to keep the hotel closed or offer a discount - there were only 13 rooms out of 140 occupied on the night. Maybe their contract with Accor won’t allow them to do either but this experience has been my worst in the many hotels across the world I’ve stayed in this year. And I’m a fan of Mercure hotels too! W

This hotel was located in the center of Ostrava, just a short distance from Masaryk Square. My room had a window facing the backyard, so there was no noise from the street (on the day I stayed here, the Christmas market started, so there were a lot of people around the hotel, and there was an ice rink right in front of the hotel, where loud music played). Check in and check out were quick and without any problems. The equipment of my room seemed a bit older, it seemed to me like a hotel room from the nineties, the kind you can see in movies from that time. The furniture was older and very simple, the bathroom small, the bed quite soft for my taste. It was clean here. I had breakfast at the hotel restaurant. The offer was wide and everything I had was tasty. The ambience of the restaurant was very pleasant. Hotel and restaurant staff were nice and helpful.

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Pour : Bel endroit, château-manoir ancien ayant appartenu à la famille Larisch, où a vécu la comtesse Marie Larisch, nière de ”Sissi” entre 1879 et 1883 et qui a été rénové dans les années 2010. Le parc est beau, avec arbres et fleurs, belle terrasse dehors pour prendre l'apéritif au soleil et le petit-déjeuner, très agréable. Centre spa que nous n'avons pas utilisé donc je ne peux donner mon avis dessus. Le parking est caché sous terre et recouvert d'herbe donc on ne le voit pas, c'est bien. Un peu à l'écart du village, endroit calme. Jolie petite église en bois à quelques km. Chambres petites mais confortables, avec beaucoup d'amenities. Petit-déjeuner buffet bien achalandé. Excellent restaurant le soir : plats très bien présentés et délicieux, un peu nouvelle cuisine pour les portions mais vraiment très bons. Le saumon fumé frais / caviar en entrée est une merveille ! Tout était succulent, le restaurant est vraiment à recommander, le service était sympathique. Un peu déçue par l'hôtel lui-même mais rapport qualité-prix très correct. En résumé, hôtel qui cherche encore son style mais bon potentiel. Contre : Route d'accès en pente et avec des gros pavés pas très pratique avec des valises depuis le parking qui est un peu éloigné du bâtiment principal. Très déçue par la chambre qui était minuscule et sans vue, en soupente avec juste une lucarne inaccessible sur l'arrière du bâtiment, et au 2e étage sans ascenseur, alors que j'avais dit qu'on venait pour fêter un anniveraire de mariage. Pas de volet ou rideau occultant donc on est réveillé à 5 h du matin par la lumière du jour. Décoration intérieure de l'hôtel laide et sans âme, trop moderne pour le bâtiment, avec beaucoup de simili-cuir ou matériaux et style un peu ”nouveau-riche-plouc” qui ne vont pas ensemble, c'est dommage de ne pas avoir rénové dans le style du 19e siècle, vu l'histoire du château cela aurait donné du charme. Public pas forcément bien élevé, bruyant, certains avec des enfants qu'ils laissent courir partout même au restaurant le soir et au petit-déjeuner. Comme c'est un hôtel/restaurant de charme on vient ici en amoureux pour être tranquilles, donc c'est un peu agaçant et décevant. Etonnée aussi qu'on accepte des gens en short et en tenue de sport dans un restaurant upper-class, c'est très dommage et casse le charme. En résumé, hôtel qui cherche encore son style mais bon potentiel.

Stayed for 5 nights visiting family in the area. This is good hotel for the price. Staff are friendly and helpful. Breakfast was really good quality and lots of it - with a selection of breads/rolls, a large cold continental selection plate of meats & cheeses, or some hot food available. My favorite was the scrambled eggs - some of the best I've ever had. The bedroom and shower room were clean and spacious enough for us. The only small problem was we like to sleep with the window open and the rooms all face the train station which occasionally disturbed us. However, overall its great value for money being so close the centre of Cieszyn and its wonderful square. Well definitely be staying again when visiting family.