6717 Nature Hôtel & Spa le Clos des Délices

What a desappointment ! The customer relations and management of this establishment are deplorable because they are systematically in denial when a problem arises. And there are clearly a number of questions. Some examples experienced this week: fixed "fine" when a dish on the imposed menu is not suitable (even though we do not know the menu in advance), reprimand of an employee in front of customers, "forgetfulness" of a family event although well announced when booking, difficulty in being served a drink at the bar because the employees were busy with an administrative task. And all this for high prices compared to the services. (14 euros for a very ordinary spritz). Note, however, that the gastronomy is of a good level. But remember that the menu (90 euros all the same) is imposed and that there is therefore no possible choice. Too bad for you if you don't like a planned dish. Obviously no recognition of these grievances by the customer relations manager who goes so far as to criticize the competition to justify herself... A strange mentality that we sense in the responses made to the criticisms on these pages. A quick word about the equipment: a swimming pool, a sauna, a hammam and… that’s it! No, because there is also a corridor pompously called sensory path which consists of walking towards jets of water that are alternately cold and hot... Moreover, it is almost impossible to really swim in the pool: given its size it quickly becomes overcrowded . So we splash around, making a few stops near the pressurized water jets. In short, move on! There are enough other spa hotels in the region and in particular in the same village which have much more important equipment and above all a professional attitude worthy of their profession.

We spent one night in this hotel with my partner. We had booked a “standard” room, and I will only have one word to remember: A SHAME. More than €300 per room, for a total stay of €660 with meal and massage, you will find much better elsewhere! We knew the bathroom wasn't renovated, but here it was just run down. Black joints, torn curtains, marks on the walls, humidity on the ceiling! After a shower, the bathroom turned into a swimming pool, an employee had to come with a mop to wring everything out. No commercial gesture. I was impatient to discover this place, but I left only with bitterness, and the impression of having been robbed. The spa was nevertheless pleasant with a beautiful view of the forest and the exquisite meal! In conclusion, this hotel is not worthy of a 4 star (for this room) even though you will pay the same price!