Hotel berhampiran Verizon, Ozark

Great hotel for travelers passing through. Despite having a room looking towards the interstate heard no traffic noise at night which made for good night sleep. Rooms for the most part are adequate unless you are traveling with others. Not enough outlets in the room for our electronic/medical devices. The outlets in the lamp between the beds were too large so the plugs wouldn't connect so they were useless. Luckily we had portable chargers for our cell phones. Breakfast service in the morning was good and tasty. Hotel seems outdated in some aspects. Otherwise it is a good place for those passing through.

We checked into the hotel in the evening after a long drive cross country. I showed the night attendant my phone where I captured the military rate her hotel was offering - $98 and the site indicated there was one room left at that rate. I showed her my ID. I told her I didn’t have my ihg rewards number handy and she said she’d look it up. She checked to see if she had 4th floor for us, got us checked in and indicated through our discussions that we were squared away with the military rate. When I went to the reception desk the next morning, I realized that I was charged $132 plus tax and fees instead! With taxes and fees that’s $45 over the rate they should have honored. Needless to say I was surprised! There was also another military couple checking out at the same time I was and they too were overcharged. The receptionist, a lady (A.T), was not so pleasant and pretty much told us that that’s the way it is; they honor the rates they want to honor regardless what their parent website states or what their other employees say or make you believe. I contacted corporate and they created a case number for me and reached out to the hotel twice on my behalf. I still have not received a call or anything from the hotel itself. We love our ihg hotels and have used them every time we travel. We’ve never had this happen to us. We’ve never been told one rate then charged another. We wouldn’t have stayed at this hotel at the rate we were charged. I’m so disappointed in the hotel staff that they didn’t do the right thing. We won’t stay here again and I’d advise other military members to think twice before doing so.

I recently stayed at Comfort Inn & Suites in Fort Smith, AR, with my family and had a very disappointing experience. Upon entering our overly warm double queen room, we were greeted by a musty smell, which we assumed was due to the cleaning materials used by the hotel. The room was poorly lit, only one small lamp, and there were no lights on the ceiling either. We had to use our cell phone lights to move around the room. Once we navigated inside the room and we're unpacking we pulled out the office chair to reveal a hole the size of a basketball in the seat of the chair - it looked to be rescued from the trash, definitely not suitable for a hotel to use. As we finished bringing our bags in, we discovered a dirty washcloth on top of the broken TV table, surrounded by dusty surroundings. Though we were relieved not to find any bed bugs, we noticed that the AC unit was leaking and had flooded the room all the way to the bed, leaving the carpet squishy - that explained the initial foul musty smell in the room. We immediately reported the issues to the front desk, and they relocated us to a different room. This second room had 3 working lamps, thankfully. During our stay, we inquired about the possibility of a late checkout, but the front desk informed us that they were fully booked and we had to vacate the room by 12 noon. Upon checking out, we discovered an additional charge of $20 on top of the hotel stay and maintenance fees. When we called the front desk, they seemed unaware of the charge and sent us a copy of the bill, which did not mention the extra $20 fee. After some back-and-forth, I informed the front desk that a $20 charge was made during the middle of our stay and not on the day of checkin or check-out, according to my credit card statement. The staff said they would leave a note for the manager, who was expected to arrive in the morning and give me a call. However, no one reached out until 1 p.m., so I called the front desk again. This time, a different person claimed they had no knowledge of the charges and couldn't find any record of it in the system. However after that last call, my credit card showed the hotel processed a refund of the extra $20 they randomly charged in the middle of our stay (but only after we called twice and were informed they had not charged us). The lack of transparency regarding the additional charge left us feeling unsettled, especially considering the confusion and inconsistency among the staff when we inquired about it. Overall, our stay was disappointing, and we hope that the hotel addresses these issues to provide better experiences for their guests in the future. Overall, I felt the hotel staff, although nice enough, were unhelpful and seemed unaware of how to manage things and what to say when questioned about the random charges. The condition of the first room was unacceptable. I would not recommend staying at this Comfort Inn & Suites location in Fort Smith based on this experience. Lastly, let

This place was by far the best hotel I've stayed at in Fort Smith. I would recommend it to anybody for a night out or a family stay, they have hot breakfast which was biscuits and gravy sausage patties make your own waffles and eggs as well as a bunch of other things you could get that was complimentary. Also they have an indoor pool and work out area as well. And the service at the front desk was awesome by far the nicest people I've ever met at a hotel for sure.