Hotel berhampiran Piazza Castelnuovo, Palermo

Close to the city center and main shopping area. Car not needed and parking in the area of the city a challenge. Room was spacious and tidy but needed updating. The refrigerator only functions when you're in the room making it a challenge to keep anything cold. Comfortable shower but the door barely worked as some plastic hardware was brittle and broke. Friendly staff was helpful when approached but did not go out of their way to anticipate problems. Breakfast was extensive and the bar (coffee) staff very friendly and professional. Note that we booked two rooms in anticipation of a working family member but had to cancel one after she got COVID. The hotel refused to provide a refund for the cancelled room AND we paid additional for an extended stay in the remaining room as we waited for a negative test while she quarantined in another location. Additionally, while the staff (mostly) observed COVID protocol, most of the guests did not.

Location incantevole, posizionata in pieno centro a Palermo, è ideale per chi vuole visitare i monumenti principali della città e poter trovare ristoranti e fast food aperti ad ogni ora. La stanza è pulitissima, è dotata di kit cortesia completo di bagnoschiuma,shampoo e creme, e la doccia è ampia e moderna. Idem la dotazione tv pari ad Hotel pluristellati e rinomati. Il personale è gentilissimo , ci hanno accolto fin dal garage convenzionato, portandoci nella struttura, dandoci ogni informazione circa la città e come muoverci. La stanza è dotata di macchina del caffè con molte cialde, ovviamente offerte dalla struttura. Stupenda la raffigurazione dei monumenti di Palermo alle spalle del letto. La stanza che abbiamo scelto era ampia. Sicuramente quando tornerò a Palermo sarà nuovamente la mia scelta.

First of all, the location is perfect and the rooftop makes it possible to relax and have the best view over Palermo. Let’s talk about the staff. Never in any destination I’ve meet a staff so friendly, funny, helpful and generous. The hostel has everything you need, kitchen, free food, music instruments, play rooms, amazing outdoor areas, bar, and a pool is upcoming too. The rooms are really clean and spacey. Bed and room temperature is comfortable. The only problem was that I had to leave.

I had a tough time giving InCanto an average rating, because it was definitely not average. The good qualities were really great, but the bad qualities were really bad. First the good - The room was large & comfortable, located right in the middle of everything, a few steps away from the famous Four Corners. I loved the breakfast every day delivered right to our room. Lots of great places to eat and drink, and sights to see, just a short walk in every direction. Now the bad - InCanto is difficult to find, since the main entrance, the one with a sign, is inside a private building up on the 2nd floor (or 3rd floor for Americans.) There is no signage on the main streets, and only a tiny sign once you find the otherwise generic door located down an alley. I asked many locals for directions when I was only 1 -2 blocks away, and nobody had ever heard of it. The Four Corners is very close, and very LOUD. Live music starts early in the morning and continues until late at night. Well after midnight, after the music stops, people walk through the streets shouting & kicking beer bottles. It's never quiet, and you easily hear all the noise from inside the room with all the doors & windows closed. The front desk is only staffed in the morning, so when we could not find the place in the afternoon to check in, nobody was there to answer the phone. There's no elevator and no help, so be prepared to carry all of your own luggage up two flights of narrow stairs. We had a misunderstanding regarding our bill. It worked out fine in the end, but we couldn't just go to the front desk to fix it, we had to do everything online, so something that would have normally taken two minutes wind up taking half a day. Our room had a nice wood floor, but there were tiny nails sticking up through the floor. We normally don't wear shoes inside, but after having the nails tear our socks and poke the soles of our feet, we had to keep our shoes on. For me, the negatives outweighed the positives, and I would not stay here again or recommend this place to anyone else.

My rating is more 4.5. Centrally located, easy walk to restaurants and major sites. I’m not sure why there are so many negative comments about the staff; honestly, all of our interactions were fantastic. Front desk staff helpful and knew our room number. We interacted with various front desk staffs frequently. It was nice to drop off our adorable 5 lb key at the front desk! . Breakfast was generous and abundant. It is in the most gorgeous dining area I have ever had the pleasure of experiencing. I indulged in some scrambled eggs and bacon; a welcome addition after days of continental bfasts. I had been sick and took a tray to the room to eat for 3 days, not wanting to get other travelers I’ll. Every morning, lovely Inacia, one of the staff members, efficiently put a tray together for me with a smile. The staff worked hard to restock the food and cups/plates. Barbara was our floor maid and always pleasant, had a smile, and helpful. Our TV’s did not work and each maintenance person was helpful and hilarious. It turns out when you do get the tv on, there’s only bbc! But we are not there to watch tv. The hotel is a former palazzo and it is somewhat of a maze, but that’s part of the Italian adventure. It’s a gorgeous hotel and may not be the most updated, but we found it quiet, comfortable, and unobtrusive. Umbrellas available at the front desk for rainy days. We ate at primi piatti across the street but would have tried the hotel restaurant had we another day and I was not under the weather. Bravo to the Eurostar Team- you made our Palermo trip special!

L'hotel e' situatato in una zona centrale di Palermo ,ottima la possibilita' di parcheggio privato che possiede al suo interno. La struttura e' un po datata e la colazione non il massimo per qualita' e quantita', per il prezzo pagato direi che va bene.

i think it should be one of the good hotel in Palermo, and free parking outside the hotel but will have someone to ask for money without doing anything. you can pay or not. i didnt pay in first time then next time they find a child to ask for. i saw he is too young and very pity, so i paied 3euro to him. this is not good for everyone, so if hotel can take it in mind, and pay more attention to it, then it will be better. everything is good, just this parking issue.

Albergo ben posizionato anche grazie alla presenza della metropolitana. In ogni caso anche a piedi si arriva al politeama in massimo 20 minuti. Pulizia ottima. Unica pecca per chi lo desiderasse la mancanza di una colazione salata.

Greeted by friendly receptionist on arrival late at night. Check in was quick and easy. Our room was on the 2nd floor, the upper-most floor. The room was spacious and well equipped, with two beds, bedside tables, a large chair, a desk, a fridge, television, but most importantly an air-conditioning unit. Everything was in good working order. The outlet plugs are the strange italian 3-pin ones as opposed to the usual Europe 2-pin model, so not all our adaptors worked. Bathroom was decent and has everything one would expect. The shower is rather on the small side and could do with higher water pressure. More than ample lighting in the room. Our only real complaint of the stay is that every single night (we stayed 5 nights) there was an awful noise and commotion coming from directly below the hotel’s balcony - some kind of odd party going on every night. Unsure if this was related to the hotel itself or not. This noise continued well into 02:00H / 2am. I messaged reception every night that ‘il rumore é troppo forte’ but nothing was ever done. Dinner was absolutely awful - shocking quality at extortionate prices; hardly anything traditionally italian either. Save yourself and go somewhere local or in the city centre. Much better and cheaper elsewhere. Location seems good but public transport in the area is abysmal and should not be relied upon. Taxis are incredibly expensive, especially for tourists. Apart from those issues it was a good stay and would stay again. I just wouldn’t dine in the restaurant ever again, and would probably request a room away from that god-forsaken balcony.