Marriott's Aruba Ocean Club

Beautiful resort, great food options near by . Pool is beautiful, did some water aerobics , played bingo and relaxed . Had a fabulous time with friends. The beach view is incredible. Not to far from the main *****. Taxis always available Highly recommend We will definitely be back.

Our week-long trip at this property just concluded, and sadly, it was one of the most frustrating travel experiences we’ve ever had. This was our third year staying here (alongside ~15 family members spread across multiple 2 and 3 bedroom suites), and after two wonderful visits in the past, we were looking forward to another great vacation. We chose a lock-off room as my Wife and I felt it would best suit our needs. Instead, the trip was marred by relentless noise, rude and bizarre staff interactions, and a complete lack of accountability or basic hospitality. What’s most frustrating is that not a single person offered an apology or made any real effort to address the issues. Here are the major problems we encountered: 1) Nonstop Noise from the Connecting Room: From the moment we entered our room, it was clear we wouldn’t have a moment of peace. The connecting room housed at least six people—two adults and four children, with two grandparents joining midweek. Every day, from morning until late at night (as late as midnight), we endured kids screaming, parents shouting at full volume, loud music, and constant banging on the walls. The kids also ran unsupervised through the hallways, screaming while their father yelled at them from the doorway. Even worse, their fire alarm went off at 11 p.m. one night, waking us and many others. Adding insult to injury, there was a device in their room that beeped loudly every 30 seconds all night long. Security claimed to have spoken with them multiple times, but nothing changed. We have multiple videos from throughout the week highlighting how bad it was in our unit. These were showed to both the front desk and security. On our first night, we asked to be moved to a quieter room. We were initially told a room would be available the next day, but it would be on the first floor next to another loud family and directly facing the parking lot. The front desk suggested that if we wait another day the would be a better option. That evening, I checked again to confirm the better option, only to be told the earlier information was incorrect, and there were no available rooms after all. This lack of consistency and communication was infuriating especially given that we only didn't take the new room because of their own convincing. 2) Laundry Room: Midway through the trip, we used the hotel’s laundry machines. When we returned to transfer our clothes to the dryer, the room was a disaster. Another guest’s machine had backed up, flooding the room and her clothes with water and paper towels. When we opened our washer, it hadn’t drained, forcing us to reach shoulder-deep into soapy water to retrieve our clothes. Staff arrived, took our room number, and eventually called the engineering supervisor. He ignored us completely and instead got into a shouting match with the other guest, blaming her for the issue. Not once did he acknowledge, speak, or apologize to us for the inconvenience, let alone offer us a solution. 3)

First time at the Ocen Club. Of course the room isn’t ready by the time they tell you check to check in at 4:00. Currently 6:00 and full unit still not ready-if you are travelling and exhausted, the last thing you want is to be stuck without a room at 6:00pm on the day you check in! WiFi-won’t work unless you have a room number and the guest WiFi cuts out all the time. And you can’t reserve chairs on the beach without a room number either. Line at the front desk…terribly understaffed. - took almost 30 minutes to check in, then another 30 minutes when I returned to get a key, only to find out the key only works for the lock out side of the unit.(small side) Saw the cleaning people finish up the main room at 5:00-key still doesn’t work an hour later. Back in line at the front desk for another 30 minutes as nobody else can help Expected so much more from a Marriott property and everything from the first 4 hours at the resort have been a major fail. Save your money if you’re thinking of buying one there. First impressions say a LOT about the resorts commitment to excellence.