Hotel berhampiran Porta del Camp, Palma De Mallorca

Servicio muy atento a nuestra llegada, así como la ubicación del hotel, que permite llegar andando a los principales puntos de interés de la ciudad. La zona de spa, eso sí, algo escasa.

I can’t tell you how much I loved this hotel. We arrived on a busy Wednesday lunchtime - the gentleman that checked us in was so completely lovely and friendly and took the time to tell us all that we needed to know about the hotel. One of our two rooms was ready early, which was so appreciated as we had been up since 12 the night before, they had also allocated two rooms together which was fabulous as I was travelling with my daughters. The rooms are spotlessly clean and the beds comfortable. You also get the mini bar free on the first day which is great. Everyone we encountered at the hotel was lovely and friendly and had a smile. The lady who greeted us at breakfast was lovely, the breakfast restaurant isn’t huge but it absolutely has everything needed and the food was all fresh. The guys on the bar that we met at the end of the day when we came back tired from exploring Palma were so lovely, they made the most fabulous cocktails and even recommended which one my daughter should try. I would stay at this hotel again in a heartbeat . It is in a fabulous location and it’s immaculately clean. A fabulous 48 hours in Palma/thank you so much 💫

The hotel is located at a height which gives really nice views from the common areas. The staff is very nice and friendly. A nice breakfast spread at the restaurant and a nice bar for cocktails. Located close to public transportation and a big mall which has multiple places to eat and shop.

Nice hotel in the city center. The staff is wonderful, everything is very good.

This was our first time in Mallorca! We were very pleased that we chose AluaSoul Hotel for our 5 days! The hotel was very clean and well situated with lots of restaurants, shops and relaxation to suit your needs. The staff were amazing... Firstly, we rented a car for a day. They arranged everything for us. Plus the rental car company they use (Royal Rental) was not only the best price, their service was excellent. The breakfast buffet had a good selection and definitely left full! We chose to eat dinner twice at the hotel. They have theme nights for the menu of the buffet. This too was very tasty and not overly priced (25Epp). Each night the had live entertainment. This was hit and miss.. Not the best we've experienced. Overall, I would definitely recommend this hotel!!

Worst customer service I’ve experienced in a hotel. Dismissive and lazy staff who do not follow through. So freakin loud too. Better options in Palma for the price.

Our stay at Palacio Can Marques was the absolute highlight of our trip to Mallorca! Do not hesitate to book this luxe, charming, elegant, and incredibly unique property. PROS: The suites were amazing - large, spotless, incredibly comfortable. It does feel like you're staying at a (albeit) wealthy friend's mansion - not some cookie cutter hotel that you've stayed in many time before. I stayed in the Eden suite and it was heaven. The suite was so beautifully appointed. I was so inspired by the design of the space. The suite even had its own private elevator. I never wanted to leave!!!! The location - also amazing in every way! I have a minor foot injury and I didn't have to worry at all about covering the sights of Palma as everything was 5 minutes walking away - or less. It's in the heart of Old Town Palma. There are incredible restaurants of every price level, bars, coffee shops, boutiques, all within steps of the beautiful front door. You are also steps to the gorgeous cathedral and palace. What was also great about the hotel's location is that several tours that I booked picked up just a few steps away. It was so easy to meet them without going far or getting lost trying to find them. Same with the paella cooking class that I booked - the location was around the corner about a 3 minute walk away. The common areas of the hotel are gorgeous all around. Go to the rooftop for a drink and see the cathedral all lit up and the port from your bar stool. The leafy courtyard every morning for breakfast was a dream. It was a nice little respite from the hustle of the city. The same goes with the lobby. My feet needed a break from walking and I was able to find a quiet spot for tea in the afternoon -- but once I was ready to hit the city again everything was just outside the door in the gorgeous alleys of Old Town Palma. I'm saving the best PRO for last - which was the service. To the breakfast staff every morning - THANK YOU. Your friendly service each morning was a great start to each vacation day. Thank you to the chefs who put out a delicious breakfast spread each morning with all sorts of egg dishes, pastries, breads, and fresh fruit juices. To housekeeping: the entire place was spotless. The cleanliness of the hotel really stands out from other properties that I have stayed at. To the female general manager, I believe: I'm sorry I did not get your name, but you were always welcoming and gracious and made me and my husband feel warm and welcomed each time we saw you. We stayed at a different property on the island for the first part of our trip and there was a stark contrast from the general manager there to the one here. It's nice to feel welcomed and not a nuisance when you have to ask a basic question. A very special shoutout to Edi, Abde and Antonia! I saw you guys multiple times during my stay and your hospitality really stands out. Edi - thank you for helping my husband with a cup of tea that he needed when he wasn't feeling

HM Balanguera is a good hotel. It's located in a relatively calm street, with no much traffic. It's not in the very center of the city of Palma, but nevertheless the distance between the two points concerned isn't too long, and going on foot from one to the other turns up a nice walk. The hotel is very well decorated, particularly the lobby. It's very cosy thanks to being decorated with much taste. The breakfast room is somewhat special, There is a big table in the middle, at which all the guests having breakfast sit down and talk between themselves should the occasion arise. It's a nice way to associate with other people. The weak point as regards this room is that it's close to the kitchen, both rooms communicating with each other through a door. Most of time the door is open so that one can hear the yelling of the women working at the hotel. I used to close the door but it was again opened and thus we had to bear the said disturbance again. Another nuisance is the awful music played at breakfast time. Once I asked the receptionist kindly to reduce its volume. He was more than kind to stop the music completely, for which I was very grateful to him. The breakfast, by the way, is very good and abundant. Everything is of an excellent quality except the orange juice, which tastes too bad as to doubt on its artificial nature. The bedroom is quite peaceful and comfortable. I had a good stay at the hotel thanks to that. I hardly heard any noise while in the room. The bed is very comfy, it having a mattress with the right toughness for ensuring a good rest. And in the room there is everything needed for satisfying the necessities of the guests. I asked for a kettle and they kindly provided me with one. The staff members are all very kind and helpful. They do at every moment whatever possible to ensure that the guests feel as well as possible during their stay at the hotel. The hotel concerned is therefore a good place to stay in Palma de Mallorca, and one I would absolutely recommend to everyone wishing to have a pleasant and relaxing stay on the island.

We were advised from travel agency that this was a nice 5* hotel with a good beach nearby. I mean, this hotel is not bad, and the staff was very nice and helpful, we travelled with 2 small kids and the staff made us fell very welcomed. I know the surrounding area is not hotel's fault, but its definitely more for the teens or younsters who party hard every night. Everywhere is graffiti, theres no nice souvenir shop- only the cheap bs that people buy when drunk but back to the review. The elevator didnt work the whole 7 days and when we asked why they dont call the service to fix it, we were told they call it but no one came. Peefect. So imagine waiting 5-10mins to go down with the one elevator that worked for 8 floors plus -1 floor. We had to use stairs to go down with two pushchairs in our hands. When it comes to food, everyday was a different theme which was nice, the food was good but all the cakes were from frozen semi-finished products and not hotel made, which is a big minus for me as a baker. You have to pay for your drinks when having dinner, even water. I dont think this hotel looks like 5*, especially the vending machines made it look super cheap and when i asked for the luggage weight, you have to pay 1€ for each weighting which is super ridiculous. The room service didnt do much of cleaning, where there was a bit of a sand on the floor, it was there for our whole stay. They only changed the towels, made up the sheets and thats it, didnt even change the sheets. The room was lacking a lot of stuff for 5* hotel, like weight, wardrobe for the clothes, some essentials for hygiene, a little sewing kit and so on. We will not return to this hotel and you better find somewhere else without the screaming drunk german teens and graffiti all around. At last, i have to thank again to the staff, they made our stay much better.

Ho soggiornato all’hotel Nura Boreal dal 5 al 19 Agosto. Purtroppo la permanenza è stata tutto fuorché rilassante e piacevole. 2 i motivi principali: 1 - La zona è una specie di “Ghetto tedesco”, la gente per via del Mega Park è già ubriaca alle 4 del pomeriggio e barcollante per le vie della strada, vi lascio immaginare in che condizioni possano tornare alle 4/5 del mattino (rumore, chiasso e schiamazzi). Diciamo che per questo l’hotel non ha colpe ma è pur un consiglio che vi do per evitare la zona. 2 - Ciò che mi preme di più sottolineare è la mancanza totale di rispetto del personale delle pulizie che durante OGNI mattina intorno alle 8:30/9:00, incuranti dei clienti che stanno dormendo o che vorrebbero rilassarsi spostano i letti (privi di feltrini) facendo un rumore che sveglierebbe anche un elefante (e io non sono una persona con sonno leggero) andando avanti per mezz’ora/un’ora per tutto il piano, non potendo quindi più dormire in alcun modo (potete capire il mix tra i tedeschi all’alba e le pulizie alle 8:30/9:00 del mattino, fantastico!) Abbiamo fatto presente questa situazione col sorriso nei primi due giorni di vacanza con risposta “ci dispiace, faremo presente al personale” ma per i successivi 10 GIORNI non è mai cambiato nulla, abbiamo chiesto la possibilità di parlare col direttore per trovare una soluzione ma NULLA, il direttore non ha mai voluto parlare con noi nonostante le molteplici richieste e non aveva nessuna intenzione di trovare una soluzione, dimostrando menefreghismo e una totale IRRESPONSABILITA'. Ultimo tentativo è stato scrivergli una lettera di reclamo, ma non crediamo che la prenderà in considerazione, per lo meno noi abbiamo fatto il possibile. Dulcision fundo, il cambio della biancheria aveva sempre qualche problema, una volta il lenzuolo sporco come se fosse stato calpestato, una volta l’asciugamano con le macchie, fatto presente anche questo nei primi giorni e sempre col sorriso, di fatto le signore delle pulizie davano colpa all’hotel, mentre l’hotel dava colpa alla signore delle pulizie, ergo, nulla di fatto, si doveva sperare ogni giorno che le cose fossero pulite come normalità dovrebbe senó costretti a chiedere il cambio. Spendo una nota positiva per Pedro, un receptionist che in questi giorni ha cercato di aiutarci in qualche modo e di venirci incontro offrendoci qualche lattina di Coca/Fanta per scusarsi, ma la totale mancanza d’interesse del direttore nei nostri confronti ha reso vano il suo aiuto, grazie comunque del gesto, sicuramente apprezzabile! :) Purtroppo il cambio di direttore avvenuto negli ultimi mesi ha totalmente declassato questo Hotel, consiglio vivamente di alloggiare da un’altra parte e in un’altra zona dell’isola che merita sicuramente di essere visitata. Nel nostro piccolo abbiamo contribuito facendo una reclamazione a ”consumo (turismo)”.